Professional Documents
Culture Documents
Chapter 01 Communicating in Today's Workplace
Chapter 01 Communicating in Today's Workplace
Todays Workplace
Business
Communication:
Process and Product
The Communication
Process
Organizational
Communication
Ethical Business
Communication
Gather information
Evaluate evidence
Consider options
Test best option
Problem
5
Noise
Noise
Noise
Message
travels
over
channel
Possible
additional
feedback
to receiver
8
4
Receiver
decodes
message
Noise
6
Sender
has idea
Sender
encodes
idea in
message
Noise
Noise
Feedback
5 travels to
sender
Noise
Noise
Understanding
BARRIERS
Encoding
Encoding
Understanding
Decoding
Decoding
Feedback Channel
Person A
Person B
9
Inheritance
10
Understanding Is Shaped by
Communication climate
Context and setting
Background, experiences
Knowledge, mood
Values, beliefs, culture
11
13
Organizational Communication
Functions
Forms
Internal
External
New emphasis
Oral
Written
Delivery
Interactive
Mobile
Instant
Electronic
Hard copy
14
Oral
Memos, letters
Annual report
Company newsletter
Bulletin board postings
Orientation manual
Telephone
Face-to-face conversation
Company meetings
Team meetings
Electronic
E-mail, Instant messaging
Voicemail,
Videoconferencing
Intranet
15
Information Flow in
Organizations
Formal Channels
Managers
Supervisors
Coworkers
Coworkers
Upward flow
Horizontal flow
Downward flow
Subordinates
Supervisees
16
Information Flow in
Organizations
Formal Channels
Managers
Supervisors
Job plans
Policies
Instructions
Procedures
Flows from
decision makers
to workers
Downward
Subordinates
Supervisees
17
Information Flow in
Organizations
Formal Channels
Managers
Supervisors
Upward
Feedback
Progress
Problems
Suggestions
Flows from
employees to
decision makers
Subordinates
Supervisees
18
Horizontal flow
Shared information to coordinate
tasks, solve problems, resolve conflict
Flows among workers
at the same level
19
Coworkers
Coworkers
Information Flow in
Organizations
Formal Channels
Information Flows in
Organizations
Informal Channels
20
21
Overcoming Barriers to
Effective Communication
Encourage open, trusting environment for
interaction and feedback.
Provide more information through formal
channels.
Train managers and employees to improve
communication skills.
22
Overcoming Barriers to
Effective Communication
Flatten the organizational structure.
Establish hotline and ombudsman
programs.
Establish fair reward system for individual
and team achievement.
Encourage full participation in teams.
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