FIXED DATA SERVICES

MONITORING

Denisa Bradeanu

OVERVIEW
Fixed Data Services
Data Trouble Ticket Flow
Incident Alert
Practice

FIXED DATA SERVICES

Fixed Data Services :
VPN - Virtual Private Network
A private data network that uses a public
telecommunication infrastructure
- a secured solution used to connect
the locations of the client

DIA - Dedicated Internet Access

OFFICETEL
PABX - Private Automatic Branch Exchange
LL - Leased Lines

FIXED DATA SERVICES

Network Architecture
The Orange IP MPLS VPN
network architecture general
structure is consisting of:
Core layer composed of
nodes with P only functionality
Distribution layer composed
of nodes with P-PE functionality
Aggregation layer composed
of nodes with PE functionality
P = Providers Equipment
PE = Providers Edge Equipment
MPLS = Multi Protocol Label
Switching the technology used to
forward data traffic

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AR / DR / BB
AR Aggregation Router (PE)
DR Distribution Router (P or PE)
BB - Backbone (Core) Router (P)

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Services Architecture

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Services Architecture

SU - Subscriber Unit
AU Administrative Unit

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BS / SU / AU / WIMAX
BS Base Station
SU Subscriber Unit
AU Administrative Unit
WIMAX - Worldwide Interoperability
for Microwave Access

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CPEs

Modems :

Routers :

Switches :

VOICE CPE :

Audiocodes :

One Access

Data Trouble Ticket Flow

SMO Activity
L0
L1
IMP Supervisor
L0 - creates DTTs for the complaints received by mail / phone
- proactive monitoring
- solves Change Requests / Information Request DTTs
- support for the intervention teams if no DTT is opened
L1 - solves DTTs : in 15 min takes the DTT in WIP, in 45 min solves the problem or
escalades the ticket to another entity and provides the ETR.
- support for the intervention teams
IMP Supervisor
- analizes DTTs / sDTTs status
- escalation point for managers - knows the state of each DTT and is able to provide
information for different requests
- responsible for L0, L1 and astrainte schedule
- offers solutions for different organizational matters

INCIDENT ALERT
Rules
Incident ranking:
Major BS, AU impacting more than 15 circuits(=POPs) (or HQ
cumulating more than that)
Critical DR, SDH.. impacting more than 30 circuits(=POPs) (or HQ
cumulating more than that)
Priorities used
HQ
Type of service (1. LL, 2. VPN, 3.PABX, 4.DIA,5 Officetell)
Customer ranking

Common incidents in cases of incidents affecting both mobiles and

fixed:
2 IA will be issued
The FD IA will contain the reference of the one on mobiles (depending
which one is issued first)

PRACTICE

Thank you!