STREAMLINE

SERVICES
CONSULTANCY
LTD.
Leaving you
free to focus on
your business

Contents

Introduction & Corporate Background

Strategy
Operational Outline
Selection Criteria
Governing Bodies
Tachographs
Our Philosophy
Contact Details

Our drivers
Understand the pressures of the open road: for
them traffic, road works and diversions are all
in a days work. Whether you need a driver on a
full time, part time seasonal or temporary
basis, our drivers will work with you to ensure
specific objectives are met , leaving you free to
focus on your business.

Introduction &
Corporate
Background
We will focus on your
contractual requirements

How?
We will provide you with;
Consistency of service.
High standards of customer care.
Punctuality of supply.
Accuracy of supply through training.
Knowledge of your company, and
your specific requirements.

In Our
Experience
Many companies share the
same goal
But few achieve their goal.

Our Proven Record Has

Helped

Kuehne & Nagel

DHL (various sites & contracts)
Hoyer (Tate & Lyle)
Business Post (various sites)
Howard Tenens
Turners (Soham) Ltd.
Waverley TBS
Royal Mail (various sites)
Reynolds Catering Services Ltd.
To name but a few

Corporate Background

Financial Stability.
We can supply temporary & permanent
staff.
And specialise in Driving & Industrial,
Construction, Building Services & Office
Support.
A unrivalled knowledge of each sector.
A culture of high standards &
professionalism.

Strategy

Serviced centrally by our office in

Loughton.
We will supply you a designated
contract manager, to deal with your
contractual requirements.

The Future

To maintain the competitive edge, we

will continually assess our position
and the demands of the market place.
To encourage customers & employees
to work with us to develop the future
of our businesses.
Working together to elevate service
levels, and reducing or maintaining
your costs.

Operational Outline

The placement of staff in sufficient quantity & skill that is required

by the customer.
To be involved in the day to day management.
A strict driver selection process, that can be adapted to suit your
requirements.
Streamline Services will provide a personal service, all clients and
candidates can contact us on our out of hours mobile number 24/7.
We do not have an out of hours help desk, we feel help desks do not
give the client the service they deserve or pay for.
A full and comprehensive Driver Negligence Insurance. This covers
up to 10,000 with any one single claim, but there is an excess of
500 per claim.
Once we receive a booking, Streamline aim is to give you a name
back within a maximum 30 minutes, if we feel we will have a
problem filling a booking we will advise the client either straight
away, or within the time bracket given.
If a short notice booking has been taken and a drivers name given,
Streamline expect the driver to be on site and ready to work within
the hour.

Performance & Quality

To ensure that our performance can be measured

objectively we suggest the following criteria
Shifts ordered
Shifts covered
Sickness
Accidents
Punctuality
This is deemed to be our responsibility to provide
a cost effective, tailor made business solution
through Key Performance Indicators (KPIS)

Selection Criteria

We will assess their experience, work ethics, skill levels & compatibility.
We will obtain the candidates work history, two references, personal
details, N.I. number.
We will take copies of their driving licence plus any other training
certificates, Digital Tachograph Card, Driver Qualification Card,
Passport, a recent utility bill with their name and address on, and proof
of a right to work in the UK.
The candidate will also have to undergo a test on Vehicle Safety,
Highway Code, Driving Hours, Tachographs and the Working Time
Directive.
If required by your company, we can arrange to have all candidates
assessed on their driving skills, and trained in manual handling
techniques, Police checks can also be carried out if required.
For our own insurance the candidate must be over 23 years of age, no
more then 6 points and have a minimum of 2 years experience on the
relevant category.
All candidates are issued with a brochure detailing all legislation and
law requirements, plus a pack on manual handling techniques.
All candidates driving licences are checked quarterly through the DVLA.

Governing Bodies

We belong to the following organisations;

Recruitment and Employment Confederation.
Freight Transport Association.
Our company are affiliated to A.C.S. Ltd. We
adhere to an independent standards
authority, and are audited on a yearly basis,
we have been accredited with BS EN ISO
9001:2000, this covers Streamline, FOR THE
PROVISION OF TEMPORARY AND
PERMANENT STAFF WITHIN THE
RECRUITMANT INDUSTRY.

Tachographs

Tachographs

After the initial 28 day period, Streamline require

all tachos to be sent in, if this is not adhered to, our
procedures are as follows;
On a monthly basis a letter is sent in with the
drivers wage slip requesting the return of tachos.
If Streamline still do not receive any tachos, we will
call and text the driver, at the same time a letter
listing all missing tachos will be sent.
If after a week Streamline still do not receive the
said tachos, again will call the driver, accompanied
with an URGENT - FINAL LETTER.
If Streamline still do not receive the said tachos, we
will send a disclaimer to the appropriate company,
along with copies of letters sent to the said driver.

1st Contact

Memo, sent in with wage slip, along with a stamped address

envelope to send back to Streamline.
____________________

To:
All Drivers
From:
Consultants Name
Date:
**/**/****
Re:
Outstanding Tachos
Once again, there are a few drivers who are failing to send their
tachos and Period of Availability sheets into us on a regular
basis, this is again starting to cause problems for Streamline
Services. Also please remember this is a legal requirement.
As of the **/**/****, can you please return all outstanding tachos
prior to **/**/****, plus all completed POA sheets you may have in
the stamped address envelope that we have provided.
Thank you in advance, for your help in this matter.

nd

Contact

Letter listing all missing tachos, the driver must fully complete and sign for what has
happened to the said tachos.
____________________
Drivers Name
Drivers address
Date

Please find a list of outstanding tachograph charts and the companies that you were
working for on the said dates. We need you to return the relevant tachos, plus fill in the
disclaimer below and return back to us ASAP in the stamped address envelope provided.

COMPANY
DATES REQUIRED
DIGITAL TACHOGRAPH CARD USED
TACHOS ENCLOSED
ON GOING CONTRACT HANDED IN DIRECT
LOST / MISPLACED / POSTED IN

Drivers Declaration
I confirm I used the above dated tachograph charts issued to me by the above mentioned
companies. Tick appropriate boxes with the action you have taken.
Signed...............................................................
Print name ..

Date

Final Letter Part 1

The final letter comes in 2 parts also included is the 2 nd Contact list of missing tachos , and again sent
with a stamped address envelope.
____________________

Enclosed you will find a disclaimer listing all the tachos that we require ASAP, your failure to return
the said tachos is causing Streamline major problems in getting paid, so we need your assistance with
this problem, on the enclosed disclaimer, you need to tick what you have done with the tachos then
date and sign the disclaimer and send it back to us with the missing tachos.

Under Road Transport Law (VOSA) Drivers are responsible for correctly operating the
Tachograph instrument in order to accurately and fully record their activities, and if using
an analogue instrument, by means of a Tachograph chart. Drivers are then legally
responsible to return the used charts to the operator within 42 days. This requirement must
be complied with even when a driver changes employer. To be able to return the charts
directly to the operator we (Streamline Services) must receive them within the requisite
timeframes to enable us to remain within the legal limits.

This procedure has clearly not been adhered to, and is therefore an obvious breach of the
Road Transport Regulations (Law) As such I must request a full return of ALL previously
identified missing tachograph charts within the next Seven days. A failure to adhere to my
reasonable request will unfortunately result in Streamline Services directly contacting
VOSA to assist us in our efforts to gain said missing charts, and return them directly to the
operator

Could you please return ALL TACHOS prior to the **/**/**** ASAP, in the stamped address envelope
that has been provided.

Thank you for your help in this matter

Final Letter Part 2

Urgent Final Letter

Dear (Drivers full name)

Subject : Drivers Hours Infringements
Tachograph :
Date :
**/**/****
Company :
(Company Name)
The statutory requirements of the current drivers hours regulations were not
adhered to in the above mentioned tachograph chart(s).
Your attention Is drawn to the following infringement(s) ;
Non-return of tachograph charts
We have a joint responsibility to ensure that the hours and regulation rules are
strictly adhered to.
As this is your second and final letter, disciplinary procedures may be instigated.
The relevant clients and authorities have been advised of your negligence and
Streamline Services Consultancy Ltd now absolves itself of any action taken by
the relevant authorities on your behalf.
Do not ignore this letter. Please talk your representative to resolve the
problem If you have since returned the above charts please accept our
apologies and we will amend our records accordingly.

Yours Sincerely

Tachograph Letters to
Company

Re: Tachograph Return

To Whom this may concern,
Streamline Services Consultancy Ltd have a quality management
system in place that requires our drivers to ensure that every
tachograph is returned to Streamline after their required
retention period of the current week plus the previous 28
calendar days is complete.
This enables us to return these charts to the relevant vehicle
operator allowing them to comply with O Licence stipulations.
However, despite these efforts, listed below are details of missing
tachograph(s) and attached are copies of chasing letters sent to
the offending driver(s) advising them of their legal position.
Date
Name
Tachograph Dates
Drivers Full Name
In Closing, Streamline Services Consultancy Ltd have taken all
reasonable steps to chase the above and if you experience any
further problems or require information about our procedures,
please contact me for further details.

Drivers Disclaimer

Tachograph Disclaimer
Driver: Enter drivers full name
Dates Outstanding: Enter all dates of missing
tachos.
Comments: Enter reason why disclaimer is
being sent
Driver Signature:
Print: Drivers full name
Agency Signature:
Print: Streamline Services Consultant
Date: **/**/****

Streamline Services
Disclaimer

Re: Tachograph Return

To Whom this may concern,

Streamline Services Consultancy Ltd have a quality management system
in place that requires our drivers to ensure that every tachograph is
returned to Streamline after their required retention period of the current
week plus the previous 28 calendar days is complete.
This enables us to return these charts to the relevant vehicle operator
allowing them to comply with O Licence stipulations.
However, despite these efforts, listed below are details of missing
tachograph(s) and attached are copies of chasing letters sent to the
offending driver(s) advising them of their legal position.
Date
Name
Tachograph Dates
Drivers Full Name
In Closing, Streamline Services Consultancy Ltd have taken all reasonable
steps to chase the above and if you experience any further problems or
require information about our procedures, please contact me for further
details.

Yours Sincerely

Our Philosophy
Our partnership and future
working together

We will ensure that the

customer receives

Streamline will not underestimate your expectations.

We are confident in our proven ability to meet your
standards of service.
Consistency of service: accurate first time supply.
High standards of care.
Delivery punctuality.
Care for the customers premises and product.
Delivery within the expected lead time.
Regular meetings to review our service levels, and
any new requirements you may have.
Streamline can be contacted 24 hours a day, 365
days of the year.

What we do for our

drivers

Streamline will always try to give the driver continuity of

work, if a driver is happy with what they are doing, they
will help Streamline if and when required.
If a driver has a problem, they know Streamline will be
there day or night if needed, we have the facilities, the
knowledge and the contacts to help when required.
Because of our outlook plus how Streamline treat their
staff, where possible our drivers will be flexible and
change their personal life to accommodate us and our
clients.
Unless there has been a major problem in the drivers
personal life, when a driver has been booked we can
guarantee they will turn up for work as required.
We have provided driver training, from manual handling,
HI-AB courses, to putting our staff through their LGV
driving licences.

How to contact us?

Matthew Pask & Paul Sullivan will help you with

any questions you may have, you can contact them
on;
Telephone: 0208 508 6100
Fax: 0208 508 6390
24hr on call number: 07939 474 190
E-mail: matt.pask@streamlineservices.co.uk or
paul.sullivan@streamlineservices.co.uk
Web: www.streamlineservices.co.uk
Streamline Services, Aerzen House,
Langston Road, Loughton, Essex, IG10 3SL