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Introduction To Quality Improvement Tools: Changing Processes To Improve Outcomes
Introduction To Quality Improvement Tools: Changing Processes To Improve Outcomes
INTRODUCTION TO QUALITY
IMPROVEMENT TOOLS:
CHANGING PROCESSES TO
IMPROVE OUTCOMES
Sarah Gimbel
Seattle, WA
July 2011
Quality Improvement
Methodology
Late 1990s: Major transformation
Measuring mistakes
process redesign
and after
Intervention and control groups
Rigorous statistical analysis
Map out processes and identify value and nonvalue added steps, and eliminate waste.
Process Mapping
5
Process Mapping?
7
Problem Identification
Generating Solutions
Test
Disseminate
10
Five
13
15
17
18
19
20
Future State
Current State
Original State
Only those patients with $ for drugs were tested for the
level of the virus in their blood
23
25
26
27
28
30
32
34
QUESTIONS?