EMOTIONAL

INTELLIGENCE
AND
MANAGEMENT

VIGNESH.V
ARE YOU
EMOTIONALLY
INTELLIGENT?
OR
YOU STILL THINK (not feel) THAT
IQ MATTERS MORE THAN EQ
Before we move ahead please note that:

 IQ means intelligence quotient

 EQ means emotional quotient
 EI means emotional intelligence
 WHAT ARE EMOTIONS ?

Happiness, fear, anger, affection, shame,

disgust, surprise, lust, sadness, elation, love,
frustration, anxiety, failure, achievement etc.
What Exactly Is EQ

It refers to emotional management skills which

provide competency to balance emotions and
reason so as to maximize long term
happiness.
 IQ v/s EQ
(Intelligence Quotient v/s Emotional Quotient)

 The research shows

that IQ can help you
to be successful to 20%
the extent of 20 IQ
percent only in life.
The rest of 80 80%
percent success EQ
depends on your EQ
GETS YOU GETS YOU
HIRED FIRED/PROMOTED

THE PROFESSIONAL SUCCESS

The
The
HEAD
HEART

IQ EQ

THE PERSONALITY
 Characteristics of a High EQ Person

 A time to wait and a time to watch,

 A time to be aggressive and a time to be passive,
 A time to be together and a time to be alone,
 A time to fight and a time to love,
 A time to work and a time to play,
 A time to cry and a time to laugh,
 A time to confront and a time to withdraw,
 A time to speak and a time to be silent,
 A time to be patient and a time to decide.
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 Characteristics of a low EQ Person

“If only I had a different job … …”

“If only I had finished graduation … …”
“If only I had been handsome/beautiful …”
“If only my spouse had stopped drinking …”
“If only I had been born rich and famous…”
“If only I had good contacts…”
“If only I had better friends …”
“If only I had married someone else …”

10
EMOTIONAL SKILLS MANAGERS SHOULD LEARN

 EMOTIONAL COMPETENCY
 EMOTIONAL MATURITY
 EMOTIONAL SENSITIVITY
 I. EMOTIONAL COMPETENCY

 Tackling Emotional Upsets

 High Self-esteem
 Handling Egoism
 Handling Inferiority Complex
II. EMOTIONAL MATURITY
 Self-Awareness
 Developing Others
 Delaying Gratification
 Adaptability and Flexibility
III. EMOTIONAL SENSITIVITY
 Understanding Threshold of
Emotional Arousal
 Empathy
 Improving Inter-personal Relations
 Communicability of Emotions
 APPLYING EQ IN BUSINESS ORGANISATIONS

• Customer Service
• Hiring
• Turnover
• Training
• Corporate Culture
• Productivity
• Goal Setting
• Emotional Support
• Leadership
CONCLUSION:

Applying EQ makes you feel comfortable

within your own skin and with people
around you.  You can also understand what
makes you incompatible with certain people
or jobs and learn ways to deal with the
emotional difficulties ease.  
QUOTES

 “Anyone can be angry—that is easy. But

to be angry with the right person, to the
right degree, at the right time, for the
right purpose, and in the right way —
that is not easy.”

www.schoolofeducators.com 17