Behaviour

Conscious
Skill /
Knowledge

Subconscious
• Traits
• Values
• Emotions
Underlying
• Motives
Qualities
 What are Competencies?
• “They are underlying characteristics which
enable someone to perform a job better in
more situations, more often, with better
results.”
• Competencies can be deep seated qualities
of people (motivation, traits etc.) or easily
observed skills or knowledge.
• All competencies can be assessed
 COMPETENCY
can therefore be defined as …

… a behaviour or set of behaviours that

describes excellent/superior performance in a
particular work context (e.g. job, role or group of
jobs, functions or whole organization).
 COMPETENCY MAPPING

Competency Mapping is a process of identifying

key competencies for an organization and/or a job
and incorporates those competencies throughout
the various processes of the organization.
 SUPERIOR
JOB PERFORMANCE

Competencies Skills

Underlying Qualities Skill / Knowledge

Personal Characteristics (self-image, Transferable abilities (Professional &

attitudes, Values, traits, motives) General)

Shaping HOW the job is undertaken To do WHAT is required by the job

Measured by clearly observable behaviour Measured by demonstrated capability

Benefits of Using a Competency
Model
• Identifies the key factors which lead to superior
performance in the organization

• Provides a fairer, more objective and consistent

basis for making judgments about people

• Communicates clearly to job holders how they

must do their jobs in order to become superior
performers
 Through a process of
brainstorming, the following
have been identified as the
winning competencies for
ABP (business):
 Leading Team Working & Change

Inspiring team members, continuously questioning status

quo, setting high standards for performance, building skills
and capabilities of subordinates and holding subordinates
accountable for achieving, to make them effective in a
changing environment. Supporting, co-operating, working
with others and committing to overall team objectives.
 Practical Creativity

Creates new process insights which can be turned

into new and realistic plans.
 Self Development & Coaching
Others
Accepting responsibility for one’s own
development and supporting and helping others to
achieve their development plans. Ability to
continuously unlearn and learn to be effective in a
process of change.
 Initiative And Achievement
Orientation
Is constantly energized to find new solutions to
problems. A self starter who takes action without
encouragement and support from others, often
involving calculated risks to ensure achievement.
 Self Confident Integrity

By showing consistency among principles, values

and behaviour. Building trust with others through
personal authenticity and standing on
commitments. Assumes responsibility for one’s
mistakes and adheres to a set of core values
during both good and tough times.
 Customer Focus

Knowing, understanding and delighting internal

and external customers.
 Business Insights

Understanding how the business performs and

having an insight how new events are affecting
individual business processes. Understands the
company operations, policies and processes as
they affect job accountability.