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  • Microblogging For Crisis Information Sharing: Violent Crises

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    Thomas J Heverin
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    Microblogging for Crisis Information Sharing: Violent Crises analyzes the use of Twitter during violent crises to share information. The study in progress examines tweets sent during a 2009 shooting of four police officers in Seattle-Tacoma, finding over 6,000 tweets were sent using the #washooting hashtag, mostly from citizens sharing information like photos, videos, and details about the suspect to aid the 48-hour search. The research aims to better understand how microblogging is used during violent crises and how emergency responders can utilize citizen-shared information on social media.

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    Poster for ISCRAM 2010

    Original Title

    Microblogging for Crisis Information Sharing: Violent Crises

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    Microblogging for Crisis Information Sharing: Violent Crises analyzes the use of Twitter during violent crises to share information. The study in progress examines tweets sent during a 2009 shooting of four police officers in Seattle-Tacoma, finding over 6,000 tweets were sent using the #washooting hashtag, mostly from citizens sharing information like photos, videos, and details about the suspect to aid the 48-hour search. The research aims to better understand how microblogging is used during violent crises and how emergency responders can utilize citizen-shared information on social media.

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    Attribution Non-Commercial (BY-NC)
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    85 views1 page

    Microblogging For Crisis Information Sharing: Violent Crises

    Uploaded by

    Thomas J Heverin
    Microblogging for Crisis Information Sharing: Violent Crises analyzes the use of Twitter during violent crises to share information. The study in progress examines tweets sent during a 2009 shooting of four police officers in Seattle-Tacoma, finding over 6,000 tweets were sent using the #washooting hashtag, mostly from citizens sharing information like photos, videos, and details about the suspect to aid the 48-hour search. The research aims to better understand how microblogging is used during violent crises and how emergency responders can utilize citizen-shared information on social media.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
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    of 1

    Microblogging for Crisis

    Information Sharing: Violent Crises


    Thomas Heverin, Drexel University

    Background Purpose Preliminary Results


    Social media tools are changing crisis The purpose of the research is to Study in progress: Twitter usage in
    communication. Citizens can now analyze the use of Twitter during response to ambush and killing of four
    create and share information in real violent crises. Seattle-Tacoma area police officers in
    time with a wide audience while 2009. 48 hour search for suspect.
    Research questions:
    bypassing official communication
    •6013 tweets sent using #washooting
    channels. •What types of information are
    hashtag
    transmitted over Twitter during violent
    crises? Who is creating and sending •1668 unique authors, 91.5% citizens
    the information ?
    •79% tweets information–related
    •How can official response agencies
    Examples of information shared:
    use the information created by
    citizens on Twitter during violent •Photos and videos of suspect
    crises?
    •Background information of suspect
    Microblogging
    •License plate of get-away car
    Twitter is the most popular Citizen-created
    microblogging site with over 150 •Twitter and Facebook profiles of
    million users:
    information suspect

    •Messages (tweets) are 140 •Information on suspect’s alleged


    Violent attack accomplices
    characters in length
    •Tweets are publically available unless
    marked private Official agency
    •Tweets often contain links to information
    photographs, videos, text files,
    websites, blogs, and other sources
    Approach Research Contributions
    •Hashtags are a user-driven method
    for categorizing tweets about a specific •During crises, collect tweets via •Further understanding of
    topic with the # symbol Twitter Search API based on various microblogging use during violent
    keyword searches and observations of crises
    hashtags used
    •Further understanding of
    •Qualitatively code tweets based on information shared via microblogging
    author information, content of tweets, during violent crises
    information resources, and retweets
    •Inform design of tools for extracting
    •Quantitatively analyze data to find information from social media
    trends in Twitter usage
    •Interview official response agencies
    on use of microblogging and use of
    information created by citizens

    2010

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