Presented By : Ankur Srivastava

Sumit Verma
Anil Kalher
 What is Quality Circle……..?
Quality Circle is one of the employee participation
methods. It implies the development of skills,
capabilities, confidence and creativity of the people
through cumulative process of education, training,
work experience and participation. It also implies the
creation of facilitative conditions and environment of
work, which creates and sustains their motivation and
commitment towards work excellence. Quality Circles
have emerged as a mechanism to develop and utilize
the tremendous potential of people for improvement in
product quality and productivity.
 History of Quality Circle
 Quality circles were first established in Japan in 1962,
and Kaoru Ishikawa has been credited with their
creation.
 The movement in Japan was coordinated by the
Japanese Union of Scientists and Engineers (JUSE).
 The use of quality circles then spread beyond Japan.
Quality circles have been implemented even in
educational sectors in India and QCFI (Quality Circle
Forum of India) formulated in 1982, is promoting such
activities.
 Characteristics of QC
 Small group of employees – optimum of 8-10 members
 Members are from same work area or doing similar
type of job.
 Membership is voluntary
 Meet regularly for an hour every week
 They meet to identify, analyze, and resolve work
related problems
 Resolve work related problems, leading improvement
in their total performance.
 Quality circle enrich the work life of the employees
Structure of Quality Circle
 Roles and Responsibility
I. Top management :The success of the quality circles
depends solely on the attitude of the Top management
and plays an important role to ensure the success of
implementation of quality circles in the organization.
II. Steering committee: Called middle management
consists of chief executive heads of different divisions
or a coordinator plays a positive role in quality circles
activities for the success of the efforts.
III. Coordinator :also acts as facilitators is an individual
responsible for coordinating and directing the
quality circles activities within an organization and
carries out such functions.
 Cont…
IV. Facilitator: Acts as a catalyst, innovator, promoter
and teacher and is nominated by the management.
V. Leader : Of the quality circles is chosen by the
members among themselves and they may decide to
have a leader by rotation since the members are the
basic elements of the structure of quality circle.
VI. Members :Of the quality circles are the small group
of people from the same work area or doing similar
type of work whereas non-members are those who
are not members of the quality circle but may be
involved in the circle recommendation.
THE IMPACT OF QUALITY CIRCLE
 Improvement of human relations and workplace
morale
 Promotion of work culture
 Enhancement of job interest
 Effective team work
 Reducing defects and improving quality
 Improvement of productivity
 Enhancing problem solving capacity
 Improving communication & interaction
 Catalyzing attitude change
 Promotion of personal & leadership development
Organizations Implementing Quality
Circle.
BHEL -1980 Mr. S.R. Udapa (GM Operations)
1st Indian to start quality circle
Hero Honda motors “Sunrise Quality circle”
Lucas TVS, Chennai “honey bee quality circle”
Tata Refectories (located in Orissa) “Niharika quality circle”
(saved Rs.4000 Crore p.a)
Kudhremukh –Iron Ore Plant (located in Karnataka) “Soorthy
Quality Circle” in 2001.
Samsung India has bagged award in the ‘Distinguished
Category’ at the International Quality Circle Convention 2002
organised by the Quality Circle Forum of India in Lucknow
 Recent News on Quality Circle
The Hindu
Date: 24-04-2010

BHUBANESWAR: Smelter plant of National Aluminium Company

Limited (NALCO) won the gold, while Basundhara of OCL India emerged
runner-up on Total Productive Maintenance (TPM) standard at All Orissa
quality circle convention that concluded here on Thursday.

TATA Steel, Joda, Balasore Alloys, Balgopalpur, Alumina Refinery,

NALCO, Hirakud Power and HINDALCO were awarded for meritorious
performances.

The All Orissa quality circle convention, the flagship event on quality in
the State, was organised by NALCO for the 15th successive year. It is
organised with the aim of spreading the quality movement in the State.
As many as 17 organisations of Orissa participated in the convention this
year.
Thank you……