How to

handle Laundry
Service
 Objective
To make sure that all of
the associates know
about Laundry Service in
the hotel.
 Task Breakdown
STEPS INVOLVEMENT STANDARDS
1. Laundry What services • Laundry
Service provide for laundry • Dry Cleaning
department? • Pressing Service
Normal 5 hours, Express 2 hours

How long the • Express service (5 hours service, pick up before

service can be 10.00 AM) with 100% additional charge from normal
provided? price.
• Normal service (Pick-up time before 10.00AM will
be deliver on the same day at 19.00PM)

How to process • Guest contact Operator for laundry service request.

laundry request by • Operator notifies the req. through Telephone Log.
the guest? They will ask the guest weather it is for laundry
pick-up or laundry delivery, if the request is for
pick-up service, Operator will ask to the guest
weather guest want to express service or normal
service. After guest mentions the service he want to
do, the Operator will remind the guest to put the
laundry on the bed.
 Operators will info the housekeeping is detail as like
as guest request.
 Laundry Dept.
services :
 Laundry
 Dry Cleaning
 Pressing
* Normal 5 hours.
** Express 2 hours.
 How long the service can be
provided ?

* Express service *

5 hours service, pick up before 10.00am with

additional charge 100% from normal price.
 How long the service can be
provided ?

** Normal service **
Pick up time before 10.00am, will be
deliver on the same day at 07.00pm.
 Laundry request
process :
 Guest contact Operator for
Laundry service request.

 Operator will ask the guest weather it is

for Laundry pick-up or Laundry delivery.
 Laundry request
process :
 If the request for PICK-UP service,
ask the guest weather guest want
Express service or Normal service.
 Operator associate will remind the
guest to put the Laundry on the bed.
 Laundry request
process :
 Operator notifies the request
through the Telephone Log.

 Operator will info the housekeeping

is detail as like as guest request.
ROLE PLAY