HoRenS

o
Gurgaon February 2015

General
HORENSO
Refreshment
Course
Information
Presented Sanjay Verma , 21st Feb
2015

HORENSO-MEANING

Ho koku
Report
Ren raku
Contact
So udan
Consult

----------

Terminolog
y

HO
HOKOK Report
U
Contact
RE
RENRAK
N
SO U Consultation
HORENSO is called as Blood of Japanese

Review Our
Condition
# Good or Bad
Communication?
# Teamwork or
Teambuilding?

What is HORENSO?
HORENSO is a fundamental communication system
which enhances both verbal and written
communication.

It aims at improving the communication

level of each employee in our organisation
and ultimately shaping our organisation to
be efficient and successful

What is Horenso?
It is common knowledge that miscommunication
is a leading factor in many problems. All the way
from forgetting to tell somebody some important
information, not giving timely information or
unknowingly giving conflicting reports, to
misspelling a part number or failing to report even
a small incident only to have it blow over and
cause thousands in damage.

All of these are caused by the lack of

communication.

Why HORENSO?
HORENSO teaches us how to eliminate these
mistakes in the organisation.
All the 3 key values in Horenso, which are
Hokoku, Renraku, & Sodan each guide and
educate the user on how to report, contact, and
consult with our superior, colleagues and also our
subordinate.
HORENSO teaches you to be a team player,
rather than being an individual in an organisation.

Why HORENSO?
HORENSO purposed is to make all
information delivered quickly and correctly.
And the most important is the process and
progress of each activity can be known by
many people! In this case each ordinate of
an organization! Not be missed without
exception. Because of the right information
it can do Soudan / DISCUSSION if the
problems encountered in the process. Here
the factor of honesty is very important in
HORENSO element.

Company
Objectives
VISION

Vision
Setting

STRATEGY
Formulating
Managemen
t Strategies

MBO
Cycle

PLANNING
Formulating
Annual
Business
Plan

MANAGEME
NT
EXECUTION
Company
Goals

Team Goals
Individual
Goals

HOKOKU (REPORT)
What is Reporting ?
HOKOKU is
reporting the
relevant person the
detailed progress &
result of assigned
job.

Assigned
Job

HOKOKU (REPORT)
HOKUKU is reporting the progress of an activity
or task given .
Facts , methods and objective are three main
points that need to be done in the reporting.
Fact emphasis on(5 Ws & 2 H) :
what- who- when - where- why + how - how
much / many.
Japanese Culture : Progress First than Result

HOKOKU (REPORT)

Obligations + Extra Effort

Report when
you finish
your Job.
Basic
Report

Report during
engaging in
your job.
Interim
Report

Report first
when You have
Trouble Bad
Report First

HORENSO
REPORT= Responsibility + Spontaneous Actions
Passive Reporting
- Report with repeatedly pressed from
others.
- Report what others Commit, not own.
- Report regular activity or task progress
Positive Reporting
- Report spontaneously.
- Report with having your solution.
- Tell the whole truth and your measure
as well.

RENRAKU (CONTACT)

RENRAKU is
contacting with the
relevant persons
across the
departments about
the job you handle.

RENRAKU (CONTACT)
RENRAKU means to contact / communication /
updating related work we handle and usually
involve up to the scope of cross / interdepartment .
This is done , because the RENRAKU , we can
get a lot of input and be able to look at a
more holistic problem.

RENRAKU (CONTACT)
( = Sharing Information)
Can be

Sharing FACTS of the information.

Can be

Sharing MEANING of the

information
Can be

Sharing a sense of
Responsibility.

RENRAKU (CONTACT)

Receive with Ear

(NORMAL)

Receive with
Face
(RESPONSE)

Receive with
Whole Body
(EMPHATYUNDERSTAND)

HORENSO
Contact= Information Sharing
Good Information Sharing
Share Various information in advance.
Not only sharing the fact, but also share
the background.
Engage in regular basis (atmosphere) to
share information.

SODAN (CONSULT)

SODAN is consulting
with the boss ,when you
doubt about something,
or hit upon idea.

SODAN (CONSULT)
Synergy by Benefitting each
other

What Shall I do?

Waiting For
Instructions
Negative Attitude

Heres how I want to do,

because-- --What do you
think?

Looking for solution

Positive Attitude

SODAN (CONSULT)
SODAN is the consultation between you with
your boss , especially when you have problems
in your work .
Not only big problem , but only one of the
potential for even worth telling and consult .
Japanese Culture :
Japanese boss usually want to know all that we do ,
sometimes to the trivia ...

HORENSO
Consultation = Synergic Effect
Consultation with generating Synergic
Effect
STEP 1:

Confirm your own opinion .(A).

STEP 2:
(B).

Listen to supervisors opinion.

STEP 3: Take in own opinion and

Supervisors
opinion to
conform again(A+B).

HORENSO
5 S of Report, Consult & Consultation

SPEED

Inform the Bad information

Soon

Sincere
:
Spontaneous
without

Security
Safety

Tell the Truth.

:

Report Spontaneously
any instructions.

: Report Often.
: Avoid Careless mistakes.

Cause For HORENSO

Not Running Smoothly ?

# Difference of understanding
# Difficult of timing
# I dont want to be scolded.
# I dont want to be interrupted.

How to receive Instructions

Properly
Rule 1:
Taking memo all the time.
Rule 2:
points.

Clarify about the important

Rule 3:
Confirm with Boss about
instructions
before
taking Action.
Rule 4 : Inform Boss everything even
things
which you assume
are not important.

Correct Reporting ways

Rule 1:

Report the fact.

Rule 2:

Report from Time to Time.

Rule 3:
bad

Report immediately (especially

information)

Rule 4 :

Add your opinion.

Rule 5 :

Report from your side.

You are required to Report,

especially
When situation seems to change from
Origional Plan.
When it is found out that it takes longer
than scheduled to complete job.
Before finalizing your job.

You are required to Contact,

especially
When it is required to share the same
understanding across members
When you have to get help from other
party.
When you have to remind the other party.

You are required to Consult,

especially
When you dont know how to proceed
job
When you encounter unexpected
problem.
When you have to an idea ,or proposal.