Ha My Hanh

Tong Phuoc Hoang Long

Hoang Minh
Le Thi Bich Nga
Vu Thi Thu Trang

English 1- International Banking- Class 46

CONTENTS
 1. What is motivation
 “Motivation is the act of stimulating someone to get
a desired course of action.”

 “Motivation is a decision-making process through

which a person chooses desired outcomes and
behaves in ways that will lead to acquiring them.

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 Motivation Cycle

Physiological /
Psychological
Deficiency

Individual
Achieves a Behaves in a
particular certain manner
goal

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CONTENTS

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2. Kinds of motivation
Achievement motivation
 Motivation from society-
Affiliation Motivation
 Motivation from
promised incentives
 Motivation from fear
 Motivation for change

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CONTENTS

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3. The importance of motivation
•To evaluate employees’ performance
•A good direction for managers

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To evaluate employees’
performance

Job performance
=f(ability)(motivation)

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3. The importance of motivation
•To evaluate employees’ performance
•A good direction for managers

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 High skills

Low
High
motivation
motivation

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Low skills
CONTENTS

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 4. Theories of motivation
1. Maslow’s Hierarchy of Needs
2. Herzberg’s Two Factor Theory

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Maslow’s Hierarchy of Needs
• Human beings are motivated by
unsatisfied needs
• These needs can be divided into five
levels
• Fundamental factors need to be
satisfied first in order to pursue higher-
level motivators
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 Applying Maslow’s Theory
• Various employees will be motivated
by completely different needs
• Leaders must understand the current
level of needs of each employee
• Examples:

Physiological Motivators
Esteem Motivators
Self-Actualization Motivators
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F. Herzberg’s Two Factor Theory

• Performances of people are influenced

by two factors
 Hygiene factors: ensure an employee
does not become dissatisfied (working conditions,
quality of supervision, salary, etc)
 Motivation factors: motivate an
employee into higher performance (achievement,
recognition, growth, etc)
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F. Herzberg’s Two Factor Theory

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F. Herzberg’s Two Factor Theory

High Hygiene Low Hygiene

• highly motivated
High • motivated
• have few complaints
Motivation • a lot of complaints

• few complaints
Low • not highly motivated • unmotivated
Motivation • The job is perceived as • lots of complaints
a paycheck
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CONTENTS

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 5. Motivation techniques
 How can a leader and
manager motivate
their staff?
 How can an employee
can motivate himself?

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How can a leader/manager motivate their
staff??

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#1. ASK

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#2. Listen

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#3. Regular Recognition

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# 4. Have A Little Fun

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#5. Foster Fair Competition

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#6. Be Friendly With Everyone,
But Don’t Become Friends

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#7. Sharing

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#8. Coach And Accept
Coaching

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How can an employee can
motivate himself

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Self-motivation

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 How to motivate yourself
Take inspiration
from others
Think positively
Reward yourself
Seeking support
Do something
different
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