Professional Documents
Culture Documents
Managed Services
Managed Services
Managed Services
Our Milestones
TURNOVER
( Rs MN)
100
200
300
PEOPLE
100
200
300
1992
1994
1998
2001
400
400
2004
600
600
2007
770
1000
1100
1450
1520
800
900
1000
1200
700
2010
2011
1600
1300
201
3
2030
1500
201
5
MILESTONES
Server &
storage
Services
PC &
Server
Reseller
Network &
security
Services
Infrastruct
ure
Services
Data Centre
Integration
Managed
Services
Remote Infra
support
services
Cloud
Practice
Business
solutions &
Innovative
lab
Orient Technologies Private Limited -An IT Infrastructure Solutions & Services Enterprise
Journey
continue
s
Orient Technologies Private Limited -An IT Infrastructure Solutions & Services Enterprise
Orient Technologies Private Limited -An IT Infrastructure Solutions & Services Enterprise
Technology Competence
to end Services
Standardized Process- ITIL, ISO
Driven by metrics & processes (
SLA)
Use of Tools & Technology
Strong Governance & Reporting
process
People Excellence
Well established Talent acquisition
process
Resource availability for all skill
sets
In house training & skill
development process
Retention initiatives
Meet all compliance requirements
Orient Technologies Private Limited -An IT Infrastructure Solutions & Services Enterprise
Delhi
Gurgaon
d
Bangalore
Ahmedabad
Kolkata
Mumbai
Chennai
Hyderabad
Delhi
Chennai
Gurgaon
Pune
Bangalore
Hyderabad
Kolkata
Orient Technologies Private Limited -An IT Infrastructure Solutions & Services Enterprise
DATA CENTER
SOLUTIONS
APPLICATION
DELIVERY
INFRASTRUCTUR
E
NETWORK
INTEGRATION &
SECURITY
COMPUTING
SOLUTIONS
Orient Technologies Private Limited -An IT Infrastructure Solutions & Services Enterprise
BANKING,
FINANCIAL
SERVICES &
INSURANCE
Our Customers
INFORMATION
TECHNOLOGY & IT
ENABLED SERVICES
PHARMACEUTICA
L
EDUCATION,
GOVERNMENT &
PSU
SMALL &
MEDIUM SIZE
BUSINESSES
Orient Technologies Private Limited -An IT Infrastructure Solutions & Services Enterprise
Orient Technologies Private Limited -An IT Infrastructure Solutions & Services Enterprise
Delegat
e
Set
Direction
Governin
g Body
Instruct &
Align
Manageme
nt
Accountabl
e
Monitor
Operations
&
Executions
Report
Outcomes
Continual Service Improvement
Service Strategy
Financial
Management
Service Portfolio
Management
Demand
Management
Strategy Operations
Service Design
Service
Operation
Service Transition
Service Level
Change Management
Configuration
Management
Availability
Management
Release Management
Management
Capacity
Transition Planning &
Management
Support
Continuity
Service Validation &
Management
Testing
InfoSec Management
Evaluation
Service
Service Catalog Continual
Knowledge
Management
Management
Improvement
Supplier Management
Incident Management
Problem Management
Access Management
Event Management
Request Fulfillment
Orient Technologies Private Limited -An IT Infrastructure Solutions & Services Enterprise
ISO270
01 :
2005
ISO20000-1 :
2011
ITIL process
Services
QMS
ITSM
Software
Orient Technologies Private Limited -An IT Infrastructure Solutions & Services Enterprise
DEDICATED SERVICES
HYBRID SERVICES
The blend of onsite, oncall & remote support helps in better collaboration with the customer team
during the peak time and the offsite support can be provided for non peak hours and non mission critical
infrastructure
BENEFITS
Cost optimized
Highly flexible on service baselines
Matches with cyclic businesses
Integrated ITIL-based service management platform
Commitment for continuous service improvement
Streamlined operations, enhance change and configuration management
Orient Technologies Private Limited -An IT Infrastructure Solutions & Services Enterprise
Scope of IMS
Call management services- Help desk / Service desk
Work place management ( end user support)- DT, LT, peripherals
Server management & OS administration
Back up and restore services
AV / VC/ Telephony Support
Vendor management
Anti virus management
Patch management
Mail management
Asset management
Networking (LAN/ WAN) management
Software management
Orient Technologies Private Limited -An IT Infrastructure Solutions & Services Enterprise
Products
HP/IBM/DELL Servers & Storages
IBM P series
Sun Servers & Storages
Super micro Servers
Projectors
Video Conferencing Equipment's
Firewalls
Cisco/3 COM/Net gear /D-Link - Switches & Routers
Thin Clients
Multiband DTs/LTs/PRTs
POS machines
Orient Technologies Private Limited -An IT Infrastructure Solutions & Services Enterprise
Program management
Orient Technologies Private Limited -An IT Infrastructure Solutions & Services Enterprise
Desktop support
System Administrator
Citrix administrator
Exchange
Administrator
Level
L1 , L2
L3
L1 , L2
L3
L1 , L2
L3
L1 , L2
L3
Network Administrator
L1 , L2 ,
L3
7
8
9
Arcserve backup
support
Symantec backup
support
Service Desk support
10
Linux Administrator
11
Vmware Administrator
12
Java Developer
13
Customer Name
,
,
,
,
L1 , L2 ,
L3
L1 , L2 ,
L3
L1 , L2 ,
L3
L1 , L2 ,
SQL Developer
Orient
Technologies Private Limited -An IT Infrastructure Solutions & Services Enterprise
Service methodology
Training Resources
on call Process
Resources at Site
Preparing and
Implementing
Processes
Generating
Reports and
Sharing with
customer
Induction Training
for Resources
Review
Performance &
Implementing
Improvements
Orient Technologies Private Limited -An IT Infrastructure Solutions & Services Enterprise
Head- Service
delivery
Proje
ct
Project Manager
Team leader
Project coordinator
Team leader
Asset coordinator
Senior Support
resource
Customer support
Engr
Orient Technologies Private Limited -An IT Infrastructure Solutions & Services Enterprise
Transition management
Phase I
Identification of resources & formation of transition team including Transition manager
Orientation and induction to the transition team
Phase II
Study of existing operations & processes
Prepare comprehensive document of processes involved
Data collection of asset involved
Study of data records/ documents
Physical inspection of assets, if required
Phase III
MIS & Review
Fine tuning of processes if required
Handover to project management team & put governance process in place.
Orient Technologies Private Limited -An IT Infrastructure Solutions & Services Enterprise
Call management
Support
workflow - work flow
Orient Technologies Private Limited -An IT Infrastructure Solutions & Services Enterprise
SLA Management
Severity
Level
S1
Critical
S2
Definition
15
minutes
Minor
S4
Resolutio
n Time
SLA
(Quar
terly)
45 minutes
98%
2 hours
95%
4 Hours
95%
1 Business
90%
Users
A problem that affects a typical group of users
30
Minutes
major
S3
Respons
e Time
45
Individual PC is down
minutes
1 hour
Day
inventory
CSAT
NA
NA
4.2 on
scale 5
Orient Technologies Private Limited -An IT Infrastructure Solutions & Services Enterprise
Orient Technologies Private Limited -An IT Infrastructure Solutions & Services Enterprise
Partnerships
Vendor
Relationship
HP
Platinum Partner
Microsoft
Silver Partner
Fortinet
Silver partner
Check point
Tier 2 partner
Juniper
Select partner
IBM
VMware
Enterprise Partner
Citrix
Gold partner
Dell
Support Partner
Cisco
Premier Partner
Orient Technologies Private Limited -An IT Infrastructure Solutions & Services Enterprise
Spares Management
Relationship with OEMs for Spares
Wide Network for parts - Central stores ( Mumbai), 9 Branch
stores, 40 approved spares Vendors
Repair Centres (TRC)- 2 Mumbai & Bangalore
Stocking at all locations ( including customer sites)
Established Logistics process for speedy movement
Orient Technologies Private Limited -An IT Infrastructure Solutions & Services Enterprise
Orient Technologies Private Limited -An IT Infrastructure Solutions & Services Enterprise
Technology Stack
DBM
Oracle, SQL,
DB2, MySQL
Orient Technologies Private Limited -An IT Infrastructure Solutions & Services Enterprise
Orient Technologies Private Limited -An IT Infrastructure Solutions & Services Enterprise
Services
Database performance and
monitoring
Patch Management
DB troubleshooting
Backup and restoration
Crash recovery
DB health checks
Performance tuning
DB archival and
maintenance job
Database cloning
Administration & Security
Database administration
DB security maintenance &
implementation
Implementation &
Development
Orient
Technologies Private Limited -An IT Infrastructure Solutions & Services Enterprise
Services
Vertical
IT Outsourcing
Information
Management
Orix Auto
IT Outsourcing
Glenmark
Mobility
Pharmaceuticals
Essel
Mobility
Utilities
Monsanto
Mobility
Agro
Indiacast
(Network18-UTV)
Media
Astute Group
Product
Engineering
BFSI
Genesis Travels
Product
Engineering
ASB Nissei
AMS
Manufacturing
Deutshe Bank
DBMS
BFSI
Orient Technologies Private Limited -An IT Infrastructure Solutions & Services Enterprise
Thank You
ORIENT TECHNOLOGIES PVT LTD
502, Ackruti Star, Central Road, MIDC,
Andheri East,
Mumbai 400 093
Board Line: +91-22-4292 8888 Fax: +91-22-4292 8800