Professional Documents
Culture Documents
CH 02
CH 02
CHAPTER OUTLINE
2.1 Types of Information Systems
2.2 Competitive Advantage and Strategic
Information Systems
2.3 Why Are Information Systems Important
to Organizations and Society?
2.4 Managing Information Resources
LEARNING OBJECTIVES
Describe the components of computer-based
information systems.
Describe the various types of information
systems by breadth of support.
Identify the major information systems that
support each organizational level.
Describe strategic information systems
(SISs), and explain their advantages.
Application Programs
An application program is a computer
program designed to support a specific task,
a business process or another application
program.
managers.
IT will change the managers job.
IT impacts employees at work.
IT provides quality-of-life improvements.
Ergonomic Products
The robot
The surgeons console
Medical Simulation
Two physicians
perform a
procedure on a
simulated human
(mannequin)
Whom?
The Role of the IS Department
management
Managing computer operations
Staffing, training, developing IS skills
Providing technical services
Infrastructure planning, development, control
Wireless PDA
CHAPTER 8
CHAPTER OUTLINE
8.1 Transaction Processing Systems
8.2 Functional Area Information Systems
8.3 Enterprise Resource Planning Systems
8.4 Customer Relationship Management
Systems
8.5 Supply Chain Management Systems
8.6 Electronic Data Interchange and
Extranets
LEARNING OBJECTIVES
Describe transaction processing systems.
Describe functional area information systems
systems.
Describe supply chain management systems.
Discuss electronic data interchange and
extranets.
Toyota
Production
System
Batch Processing
Online Transaction Processing (OLTP)
Drill-down reports
Key-indicator reports
Comparative reports
Exception reports
Summary Report
A summary
report is one
type of routine
report
Detailed Report
A detailed
report is
another type of
routine report
Drill-Down Report
Drill-down
report is a
type of adhoc report
Key-Indicator Report
Key-indicator
report is a
type of ad-hoc
report
Comparative Report
Comparative
report is one
type of ad-hoc
report.
Exception Report
SAP Modules
SAP Modules
SAP is moving away from describing their system as a set of modules, and
now is using the term solutions. On their Website, SAP has structured their
Solutions tab as follows:
Financials
Human Resources
Customer Relationship Management
Supplier Relationship Management
Product Lifecycle Management
Supply Chain Management
Business Intelligence
SAP Modules
SAP modules:
FI Financial Accounting essentially your regulatory books of record
General ledger
Book close
Tax
Accounts receivable
Accounts payable
Consolidation
Special ledgers
CO Controlling basically your internal cost/management accounting
Cost elements
Cost centers
Profit centers
Internal orders
Activity based costing
Product costing
AM Asset Management track, value and depreciate your assets
Purchase, Sale ,Depreciation ,Tracking ,PS Project Systems
manage your projects, large and small
SAP Modules
Make to order
Employment history
Payroll
Training
Career management
Succession planning
PM Plant Maintenance maintain your equipment
Labor
Material
Down time and outages
MM Materials Management underpins the supply chain
Requisitions
Goods receipts
Accounts payable
Inventory management
Bills of Material
Master raw materials, finished goods etc
QM Quality Management improve the quality of your goods
Planning
Execution
Inspections
Certificates
PP Production Planning manages your production process
Capacity planning
Master production scheduling
Material requirements planning
Shop floor
SD Sales and Distribution from order to delivery
RFQ
Sales orders
Pricing
Picking (and other warehouse processes)
Packing
Customer Value
E-mail
Telephone
Conventional mail
Web site
Store
Help desk
CRM Applications
CRM systems provide applications in 3 major areas:
Sales - sales force automation (SFA).
Marketing support marketing campaigns & provide
opportunities for cross-selling, up-selling and bundling.
Customer Service can take many Web-based forms.
Sales force automation (SFA) functions provide such data as sales
Customer Service
Customer service can take many forms and
includes:
Technical and other information and services
Customized products and services
Tracking account or order status
Personalized Web pages
FAQs
E-mail and automated response
Call centers
Tiers of suppliers
EDI Benefits
Minimize data entry errors
Length of messages are shorter
Messages are secured
Reduces cycle time
Increases productivity
Enhances customer service
Minimizes paper usage and storage
EDI Limitations
Significant initial investment to implement
Ongoing operating costs are high due to the
Extranets
The main goal of extranets is to foster
CHAPTER 9
CHAPTER OUTLINE
9.1 Managers and Decision Making
9.2 Business Intelligence, Multidimensional
Data Analysis, Data Mining, and Decision
Support Systems
9.3 Digital Dashboards
9.4 Data Visualization Technologies
9.5 Intelligent Systems
LEARNING OBJECTIVES
Describe the concepts of management,
constantly increases.
Decisions must be made under time
pressure.
Decisions are more complex
Decision makers can be in different locations
and so is the information.
Problem Structure
The first dimension deals with the problem structure, where
does the decision making processes fall along the continuum
ranging from highly structured to highly unstructured decisions.
Structured
Unstructured
Semi structured
Structured problems are routine and repetitive problems for
which standard solutions exist.
Unstructured problems are fuzzy, complex problems for which
there are no cut-and-dried solutions.
Semi structured problems are problems in which only some of
the decision process phases are structured.
Data Mining
Searching for valuable business information
Sensitivity analysis
What-if analysis
Goal-seeking analysis
Management Cockpit
A strategic management room that enables top-level
GIS for
existing
land use
Expert Systems
Expertise
Expert systems (ESs)
Star Trek
Voyagers doctor:
a 24th century
expert system
Expert Systems
Expertise
Expert systems (ESs)
Expertise refers to the extensive, task-specific knowledge
Knowledge base
Inference engine
User interface
Blackboard
Explanation subsystem
Neural Networks
Neural network is a system of programs and