Chapter 1

Human Resource Management:

Gaining a Competitive Advantage

Copyright 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.

HRM Practices

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Responsibilities of HR
Departments
1. Employment and Recruiting
2. Training and Development
3. Compensation
4. Benefits
5. Employee Services
6. Employee and Community Relations
7. Personnel Records
8. Health and Safety
9. Strategic Planning
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6 HR Competencies

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HRs Strategic Role in the Business

1. What is HR doing to provide value-added services to internal clients?
2. How are you measuring HR effectiveness?
3. How can we reinvest in employees?
5.

What HR strategy will get the business from point A to point B?

6.

What makes an employee want to stay?

7. How will we invest in HR for a better HR department than

competitors?
8. What should we be doing to improve our marketplace position?
9. Whats the best change to prepare for the future?

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The Sustainability Challenge

Sustainability includes the ability to:
deliver a return to shareholders
provide high-quality products, services
and work experiences for employees
increase value placed on intangible
assets, human capital and social
responsibility
adapt to changing characteristics and
expectations of the labor force
address legal and ethical issues
effectively use new work
arrangements
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Common Themes Employee

Engagement
Pride and satisfaction with employer and job
Opportunity to perform challenging work
Recognition and positive feedback from contributions
Personal support from manager
Effort above and beyond the minimum
Understanding link between ones job and companys
mission

Prospects for future growth with the company

Intention to stay with the company
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Legal Issues
Employment laws and regulations
Eliminating discrimination and harassment
Workplace safety
Data security practices and protecting intellectual
property

Electronic monitoring and surveillance

Employee privacy rights, intellectual property rights and
social media

Federal health care legislation

Companies who employ unlawful immigrants or abuse
laborers

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4 Principles of Ethical
Companies

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Global Challenges

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Summary
HR has three product lines: administrative services,
business partner services, and strategic services.

HR managers need personal credibility, business

and technology knowledge, understanding of
business strategy, and ability to deliver HR
services.

HR practices are important for helping companies

deal with sustainability, globalization, and
technology challenges and should be evidencebased.

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