E-governance:

Concept, Application and Model

Definitions of E-Governance
Definitions of e-governance range from the
use of information technology to free
movement of information to overcome the
physical bounds of traditional paper and
physical based systems to the use of
technology to enhance the access to and
delivery of government services to benefit
citizens, business partners and employees.

So we can define e-governance as the

application of electronic means in the
interaction between government and
citizens and government and
businesses as well as in internal
government operations, to simplify and
improve democratic government and
business aspects of Governance

What e-Governance is not?

Before moving on to defining what e-Governance comprises of, it is
important to realize what e-Governance is not.
It is not about changing government processes and inter-agency or
inter-personal relationships
ii)It is not limited to computerization of government offices
iii)It is not just about being able to type documents using computers
iv)It does not put government security and confidentiality at risk
v)It is not just a website on the Internet.

Why e-Governance?

Increase Government efficiency

Cuts down costs to society
Power to the people
Better relation with private sector
Encourage private sector towards use of
Encourage citizen awareness about IT
Enhance national image

Increases Government Efficiency

e-Government can enhance government
efficiency in innumerable ways. For example,
through video-conferencing facilities, important
meetings can be held without physical
movement of officials.
Cuts Down Costs to Society
Faster and more informed government
decisions can contribute to avoiding huge
amounts of economic loss.
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Power to the People

Through transparent information about
government procedures and responsibilities,
citizens become more aware of their rights.
Better Relation with Private Sector
Relationship between the private sector and the
government has a definitive influence on the
business environment of a nation. e-Governance
encourages that relationship to be more friendly
and more interactive.
Encourage private sector towards use of IT
Private sector feels pressure to adopt new
technology and management style.
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Encourage Citizen Awareness

About IT
e-Governance produces a major thrust in making
citizens aware of IT as an everyday tool, not just
as a luxury item.
Enhance National Image
With current global political situation,
enhancement of national image is more
important than ever before. Modern system of
governance is representative of a nations
maturity. e-Governance is the most visible and
effective tool of modernization and transparency
in the government.
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Benefits of e-Governance
The tangible benefits that e-Governance can bring to broader
governance reform and economic development initiatives in
Bangladesh include:
Transparency

Transparency
Helps increase investor confidence
Reduces scope for corruption
More efficient governance
More efficient services to citizens
Helps boost the private sector
Allows greater scope for integration
Allows learning from the past
Stimulates the local ICT industry
Makes ICT relevant to the masses
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Components of e-Governance
G2G(Government-to-Government)
G2C(Government-to-Citizen)
G2B(Government-to-Business)
G2E(Government-to-Employee)
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Components of e-Governance..
G2G
Ministries

G2B
Business

G2C
Govt.

Citizen

Service
G2S

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Components of e-Governance..

G2G (Government-to-Government) involves

interaction among government officials,
including interactions within a particular
government office and interactions among
various government offices. Examples include
the use of email for internal government
communication
or
customized
software
applications for tracking the progress of
government projects. A popular G2G service is
the e-Police System in Karnataka, India, which
features an electronic database of police
records.
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Components of e-Governance..

G2C (Government-to-Citizen) involves

interaction of individual citizens with the
government. Examples include payment of
utility bills or downloading government forms
from the Internet. Singapores e-Citizen Portal
is one of the most highly acclaimed G2C sites.
The portal features relevant information
organized by topic and includes specific entry
points for teenagers, working adults, senior
citizens, and foreign residents. It also includes
mechanisms for citizen feedback and
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questions.

Components of e-Governance..

G2B (Government-to-Business) involves

interaction of business entities with the
government. Examples include corporate tax
filing or government procurement through the
Internet. A notable success story for online
government procurement is Malaysias eProhelan website, which has about 3,500
government procurement centers and about
30,000 suppliers.

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Components of e-Governance..

G2E (Government-to-Employee) involves

interaction between the government and
government employees with respect to
services such as salary, pension, and vacation
leave. For example, a government may
introduce a database-supported personnel
data sheet for each government employee
that serves as a record of personnel
information that can be easily accessed for
various applications.
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