Professional Documents
Culture Documents
5 Accommodation and Catering Service
5 Accommodation and Catering Service
5 Accommodation and Catering Service
ACCOMMODATION AND
CATERING SERVICES
Outcomes
Explain the structure and nature of the
hospitality sector, distinguishing between
the various categories of tourist
accommodation and catering services
Describe how accommodation is classified
and be aware of the problems involved in
classification
Understand the nature of demand for
accommodation and catering and how the
sector has responded to changing patterns
of demand over time
Understand the relationship between the
Introduction
In 1990, only one in five people stayed in
a hotel now thats one in three. Its no
coincidence that thats the time in which
branded budget has grown
Grant Hearn, 2008
Commercial Sector
Serviced
SelfCatering
Hotels
Motels
Private Hotels
Guest Houses
Farmhouses
Caravan and
Campsites
Villa,
apartments,
chalets, hired
motor homes
Hired
yachts
Quasi/Non-commercial sector
Serviced
SelfCatering
Private
Youth hostels
YMCAs
caravans
Private camping
Private motor
homes
Private yachts
Home
exchanges
Timeshare
Second homes
VFR
Educational institutions
Brand Extension
Recently there has been a trend to initiate
brand extensions across products
E.g. Bulgari and Versace has invested in
hotel sector
Maxim, a mens magazine, has opened a
Las Vegas hotel and casino.
Budget hotels
It is in the budget sector of the hotel
industry that growth has been strongest in
recent years, with 50 percent growth in
the five years to 2007 and forecasts that
this market will treble by2027.
Sometimes termed as limited service
hotels
E.g. Granada, Travelodge, Premier Inn
Burj Al Arab
Consortia
In an effort to counteract the distributions
strengths of large chain, independent
hotels around the world have frequently
branded together to form loosely knit
consortia.
*****
Accommodation must be of luxury quality with
services to match. Spacious bedroom suites and public
areas. A selection of catering options all offering
cuisine and service of the highest international quality.
Extensive range of facilities include leisure, retail and
conference services. Highly trained, professional staff
providing exceptional levels of anticipatory service.
Educational Accommodation
Universities and other institutions of
higher education enhance their revenue
through the rental of student
accommodation during the academic
holidays.
This is mainly marketed for budget
holidays to tour operations and others
More than 1.5 million holidays are sold
each year in the UK using the
accommodation of educational institutions
Distribution of Accommodation
There are myriad of options to effectively
distribute and market the accommodation
Virtually all of the larger hotel chains, and
many smaller hotel companies, have today
installed their own computer reservation
systems to cope with worldwide demand
for immediate confirmation on availability
and reservation
Tour operators, travel agents, Global
Distribution System (GDS) are common
intermediaries inherent within the
distribution of accommodation
CATERING
Catering is the
business of providing
foodservice at a remote
site or a site such as a
hotel, public house
(pub), or other location.
Distinguishing tourism
catering
Catering, often seen along with hotels as
distinct from other elements of the tourism
products, is nevertheless a vital ingredient
of the tourism experience and, it
sometimes provides the prime motivation
for a journey.