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The Main Functions of Communication: Control
The Main Functions of Communication: Control
Information
10-1
Motivation
Emotional Expression
10-2
10-3
Direction of Communication
Upward
Upward
Downward
Downward
10-4
Lateral
Lateral
Communication Direction
Downward Communication
Lateral Communication
10-5
Communication Direction
Upward Communication
Provide feedback to higher-ups, inform them of
progress, and relay current problems.
To engage in effective upward communication.
Try to reduce distractions.
Communicate in headlines, not paragraphs.
Prepare an agenda to make sure you use your
bosss attention well.
10-6
Channels of Communication
Formal
10-7
Informal
Spontaneous channels
from individual choice
Messages often
personal or social
Interpersonal
Communication
Three Forms:
Oral
Written
Nonverbal
10-8
Oral Communication
Advantages
Speed
Feedback
Simple to Correct
Disadvantages
10-9
Written Communication
Disadvantages
Advantages
Time consuming
Lack of feedback
May not be read
Nonverbal Communication
10-11
Intonation
Facial Expression
Physical Distance
10-12
The Grapevine
Emerges when:
Situation is important
Ambiguity exists
Situation causes anxiety
Three Characteristics:
10-13
Electronic Communication
10-14
E-mail
Instant and Text
Messaging
Web Logs (Blogs)
Videoconferencing
E-Mail Limitations
Easy to misinterpret
Should not be used for
negative messages
Overused and overwhelms
People are emotionally
disinhibited
Privacy concerns
10-15
IM & Text
> Deal?
> OMG y!
> ;)
> BRB-BOS
>k
10-16
Essentially real-time
Inexpensive
Good for short messages
Some find it intrusive and
distracting
May be inappropriate for
formal business messages
Potential employers
Current employers
Police, federal agencies
10-17
Blogs
10-18
Videoconferencing
10-19
Knowledge Management
10-20
10-21
Filtering
Selective Perception
Information Overload
Emotions
Language
Communication
Apprehension
Global Implications
Cultural Communication Barriers:
10-22
1.
2.
3.
4.
5.
A Cultural Guide
1.
2.
3.
4.
10-23
10-24
Keep in Mind
10-25