Professional Documents
Culture Documents
SCM Key Issues
SCM Key Issues
Key Issues
SCM
Competitiveness
Customer Service
Integration
Coordination
Choice of partners
Use of Information
and Communication
technology
Network Organization
and Inter-organizational
Collaboration
Process Orientation
Leadership
Advanced Planning
Foundations
Competitiveness
Reducing costs
Increasing flexibility with respect to
changes in customer demands
Providing superior quality and services
Customer Service
Pre-transactional elements
Customer access to information regarding the products and services a firm
offers
Impersonal purchases like screws not demand personal contacts
Intense personal links between organizations involved for large projects
Flexibility to meet individual customer requirements important for winning
orders
Transactional elements
Post-transactional elements
Service provide once the order is fulfilled
Repairing or exchanging of defective parts and maintenance
Integration
Choice of Partners
Starts with analyzing the activities associated with generating
a product or service
First assign activities to existing partners (core
competencies!!)
Standard products and services can be bought from
outside SC
For remaining activities look for a partner to join the SC
based on Make or buy decision
Costs; commitment; Technical know-how; taxes and
exchange rates in case of global partners
Integration
Integration
Leadership
Required to
Cancellation of a partnership or
The integration of a new partner
Focal company
Member having largest power (financial),
The best know-how of products and processes
Has the greater share of values created during order
fulfillment
Steering committee
Representatives of all members of supply chain
Coordination
Coordination of information, material and financial flows
Utilization of Information and communication technology
Process orientation
Advanced planning