Professional Documents
Culture Documents
Presentation - Business Etiquette and Protocol
Presentation - Business Etiquette and Protocol
Presentation - Business Etiquette and Protocol
Goals
Workplace Etiquette
Meetings
Electronic
Telephone
Voice Mail
Cell phones
Cubicles
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Meeting Minutes
Someone to record or take
meeting notes
Timekeeper
Minutes distributed 24 hours
after the meeting
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Closing a Call
Thank the person(s) for the call
End on a positive note
Do not say See ya, Bye-Bye, or Later.
Say Goodbye.
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Voicemail Etiquette
Who
What
When
Where
Why
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Video Chat/Skype
Video calls over the Internet are a great way to stay in touch with friends
and family in far-off lands. But software applications also help
business, bringing all corners of the globe closer.
Dont just do it.
Its polite to let someone know you would like to call them. It just may not be
a good time for the other person to take your call they may be on the
phone or in another meeting.
Visuals count.
Never assume your recipient is the only one looking at that computer screen.
Good light, including backlighting.
If you work from home, make sure your bed/bath
is not visible
Tidy any clutter
Do not wear pajamas.
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Tipping
Business Cards
Have a stock of recently printed business cards
on hand.
A business card should convey your basic contact
information such as your name and email.
When offered a business card, say thank you and
present your card in return.
Can be used as enclosures in gifts, information
packets, or with flowers
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DINING SITUATIONS
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Dining Videos
Basic Dining Etiquette - Table Taboos
Basic Dining Etiquette - The Place
Setting
Other videos available on www.monkeyseevideos.com
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Table Manners
Begin eating when everyone else has his or her food
Offer to others to begin eating if your food is the only order
not yet served
Always offer to pass bread, salt and pepper, butter and
other condiments near you
Passing food (if it is in front of you)
Pass to the right
Pass salt and pepper together
Eating and talking at the same time? Take small bites so
you can quickly finish and swallow before speaking
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No-Nos
Do not salt your food before you taste it shows you make hasty
decisions
Do not push your plate or chair away unless you are getting up from
the table
Do not rearrange or stack your dirty dishes
Never tilt your chair
Do not ask people where they are going when they get up from the
table
If you belch, excuse yourself to no one in particular
Never crumble crackers in your soup or blow on it
Do not chew ice or other inedible parts of the meal
Put butter first on your plate, not directly onto your bread
To get the last bit of soup, tilt the bowl away from you
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International Protocol
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Behavior
Dining, Gift-giving, Meetings, Customs,
Negotiations, and General behavioral
guidelines
Communications
Greetings, introductions, and Conversation
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Very Important
Learn a phrase, or several, in the other
countrys native language
When speaking, speak slowly
Watch the accent
Common phrases or slang
Dress conservatively
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References
Etiquette Dinner. 2011.
https://stmartin.edu/careercenter/resources/etique
ttedinnerpresentation.pdf
http://www.wbjournal.com/news50854.html