Professional Documents
Culture Documents
Chap 2 - Listening
Chap 2 - Listening
Private discussion
Telephone
Interviews
Trainings
Meetings
Seminars
Presentation
conferences
Gossiping
Talking in the
hallway
4.4.Evaluating
Evaluating
Mary Ellen Guffey, Business Communication: Process and Product, 5e
Ch. 3, Slide 3
Prepare to listen
Control external and internal distractions.
Separate facts from opinions.
Identify important facts.
Ask clarifying questions.
Avoid pre-judgment.
Establish eye contact
Take notes to ensure retention.
Watch for signals
Give feedback
Barriers to Listening
Pre-judgment
Uninteresting
Topics
Speakers
Delivery
External
Distractions
Selfishness
Listening for
Facts
Selective
Listening
Personal Bias
Language/Cultu
re Differences
Faking
Attention