KNOWLEDGE MANAGEMENT

MITRE Corporation
IIUM Crescent, Jln Duta
MGT 6660
Mr Arief Amron

Prepared by:
Nur Dinah Iffah bt Nor Azmi (G1516570)
Naziha bt Tasin (G1514588)
Farah Atiqah Zawani bt Yakob (G1521832)
Siti Nur Hawa bt Hassan (G1527458)

INTRODUCTION OF MITRE
MITRE Corporation is a nonprofit organization chartered to work in the
interest of American public.
Provides expertise in systems engineering, IT, operational concepts and
enterprise modernization to address the critical needs of its sponsors.
Sponsors includes the U.S. Department of Defense, the Federal Aviation
Administration and the Internal Revenue Service.

KM strategy and goals include enabling easier

expertise location and a more robust, targeted
professional.
Delivering information and strengthening MITREs
person-to- person knowledge transfer.

KM CHALLENGES IN MITRE
Organizational and cultural issues
Human and trust barriers, technological barriers,
temporal and geophysical barriers and security barriers
Choosing electronic project files, organizing content, and
determining hierarchies and permissions are complex
tasks.
Nature of MITRE work creates tensions

KM CHALLENGES IN MITRE
Can be a challenge to position the numerous knowledgesharing tools within MII
Users want to customize tools which can delay support
ability
Personal metadata quality can vary
Not all users are motivated to maintain resumes and
profiles online.

KM EFFICIENCY IN MITRE
MITRE has seen a paradigm shift regarding the accessibility
of information.
Believe Social networking tools could add value.
MITRE Knowledge Sharing tools gives employees access.
It also propelled by a culture in which individuals want to be
known for their contributions and expertise.

Knowledge sharing is recognized through formal reward and

recognition program.
Their goals are diligently reinforced through corporate goals
and leadership directives.
The success of these tools relies on their ability to help
employees more effective and increase value for MITRES
sponsors.

HOW THEY IMPLEMENT KM?

MITRE information infrastructure

Implemented in 1994, as the main

core KM tool.
Corporate intranet and information
management system.
Contains a number of knowledge
sharing features that integrates
with all organizations expertise
location and networking tools.

(MII)

MITRE recognize a number of key enablers of KM that are essential to their

success that includes :
strategy, measurement, policy, content, process, technology and
culture that motivates them in achieving success.

(Maybury,2003)

HOW THEY IMPLEMENT

KM?

How MII works?

Employees get to access to MII that link to projects and
relevant news.
Access to list of menu IT services and meeting support.
An overview page of project summaries, upcoming
events, company calendar, employee share folder,
favorite or most viewed links and corporate phone book.
FastJump feature enables users to see the most
popular search term from the last 30 days.

HOW THEY IMPLEMENT

KM?

KM Sharing Tools
MITREpedia
Internal wiki for collecting knowledge.
ProjectPages Online
Prototype Web-Centric project that promote knowledge
sharing across MITRE community.
Promote transparency across work programs and reveal
patterns an opportunities for project managers.
Blogs
Used for self-publishing, disseminating knowledge and
sharing informal information.
Community Share
Implementation of SharePoint; collaboration platform that
provides a common web space for managing documents,
decision and agenda item.
ONOMI
MITREs social tagging and bookmarking tool.
Allows users to bookmark and tag sources, and also share
internal and external resources with other employees.

HOW THEY IMPLEMENT

KM?

KM Sharing Tools
MII Search @ MOOGLE
MOOGLE was in use since 2002.
Act as the search engine where it allows users to retrieve
information about people, organization, projects, social bookmark,
technical issues and events.
TWITRE
To facilitate social networking and expertise location.
Solution for common business problem such as skills finding,
staff location awareness and availability.
OneCommunity
Social networking tools for intelligence community professional
that automatically
collects information about
participant and provides
contact recommendations.

Outcome Of Implementing KM
MITRE has periodically assessed its overall KM program.

Culture
Benchmarking oneself against a KM maturity model.
The KM mind set become the roots in MITRE organizations culture.
MITRE allowing their staff create ideal culture for them adapt with km tools.
The users are appreciate the KM and see the value KM.

Outcome Of Implementing KM
Tool
MITRE measure the use of tools and method and collect feedback.
MITRE use knowledge sharing tools for training to develop training
collaborations.
MITRE partner the KM + HR + business to find what tools need.
With the tools MITRE has seen a paradigm shift regarding the accessibility
of information.
Every develop tools have clear function and goals.

Outcome Of Implementing KM
Management & Framework
MITRE success create central infrastructure management to create
effective and efficient respond time toward km issues.
MITRE have set clear objective and deployment structure and respond
properly towards the vision.
MITRE sponsors are open and support of any tools that may benefits
MITRE.
The proper change management program have been developed and
success to get organizations buy in.
everyone in Mitre is consider as a knowledge worker. We dont
sell software and we dont compete in the software world. We
are in the business of knowledge and we use our knowledge to
help the government its operations and capabilities Jean Tatalias,
Director of knowledge service.

Conclusion
Knowledge management implementation at MITRE was a success.
Built a comprehensive approach

Human Resource &

Training

Thank You!