Government CIO

Responsibilities and Challenges

The Brazilian Context

Global e-Government for Developent Conference - University of Maryland – USA - 22-23/03/2006

Present situation (ICT utilization in the public sector)

•Heterogeneous ICT infra-structure

•Duplication and lack of coordination in the utilization of resources

•Isolated networks

•Lack of integration among governments (low systems integration)

•Increasingly concern about information security

Global e-Government for Developent Conference - University of Maryland – USA - 22-23/03/2006

Present situation (ICT utilization in the public sector)

•Size of the IT Department in the government agencies = 1,7% (also private

companies)

•Increasing use of outsourcing (although less than in the private sector)

•Software development mostly still inside the public agencies

•Free software paradigm

Global e-Government for Developent Conference - University of Maryland – USA - 22-23/03/2006

Responsibilities and Challenges

•Identify a sponsor for ICT initiatives inside the government

•Integrate systems
•Centralized Citizen Relationship Management (CzRM) system
•GRP implementation
•Government Integration (levels and powers) thru ICT (Ex: INFOSEG)
•Promote the “digital inclusion” (condition to e-Gov)
•Fight daily against technology obsolescence
•Overcome budget and financial restrictions
•Evaluate customer satisfaction
•Calculate the return of the investments in ICT and e-Gov
•Deal with political environment (4 years time window)

Global e-Government for Developent Conference - University of Maryland – USA - 22-23/03/2006

Responsibilities and Challenges

•Public sector inefficiency (bureaucracy and social role of the state)

•Decide when to develop and when to outsource ICT activites

•Manage people

•Establish technical standards (interconnectivity)

•Participate in the government’s decisions and projects (align IT with the

business) – Think ICT strategically!

•Motivate the business people inside the government to have leadership in

projects using ICT intensively (CIO is not the owner of the application!)

What’s the best model for ICT in the public sector?

Global e-Government for Developent Conference - University of Maryland – USA - 22-23/03/2006

Challenges to Implement e-Government in Brazil

•Organizational reform of the governments (redesign the processes to be

citizen oriented)
•Political will and determination
•Low utilization of computers and Internet (Train internal staff and people in

general!)
•Low interoperability of the information systems
•Disparity among agencies’ ICT infra-structures
•Regulation not adequate to the digital world
•Lack of awareness of the importance to invest in ICT
•Huge digital divide

Global e-Government for Developent Conference - University of Maryland – USA - 22-23/03/2006

Challenges to Implement e-Government in Brazil

•Overcome the political and personal resistances

•Obtain the commitment of the government board

•Priority to implement the rights and not the duties (citizens and enterprises)

Global e-Government for Developent Conference - University of Maryland – USA - 22-23/03/2006

 Thank You!

Paulo Alcântara Saraiva Leão

Ceará State Information Technology Enterprise - ETICE

E-mail: paulo@etice.ce.gov.br
Phone: +55 85 3101-3865

Global e-Government for Developent Conference - University of Maryland – USA - 22-23/03/2006

Trends

•IT Governance

•Outsourcing, including BPO

•Quality programs and certification (ITIL, BSC, PMBOK, etc)

•Priorities in the ICT budget for 2005 (private sector)

•ERP (not for government!)

•Improvement of the infra-structure
•Implementation of more sophisticated applications, for example: budget planning
•CRM
•BI
•Servers consolidation
•Information security
•DW
•Mobile applications
Global e-Government for Developent Conference - University of Maryland – USA - 22-23/03/2006