INTRODUCTION

TO THE
HOSPITALITY
INDUSTRY

HOSPITALITY INDUSTRY
One of the fastest growing sectors
of the economy of our time today.
A multi-billion dollar enterprise.
Diverse enough for people to work
in different areas of interest and still
be employed within the industry.

CHARACTERISTICS OF THE
HOSPITALITY INDUSTRY
Hospitality business are open 365 days a year and
twenty-four hours a day.
It depends heavily on shift work (morning and
afternoon)
Has a graveyard shift (starts from 10:00 pm and
until 6:00 am)
Produce guest satisfaction
Products of the hospitality business are intangible
and perishable.

SCOPE OF THE HOSPITALITY

INDUSTRY
LODGING SEGMENT
HOTELS
INNS
MOTELS
PENSIONS
RESORTS

ENTERTAINMENT &
RECREATION
ATTRACTIONS
GAMING
PARKS
CLUBS

FOOD AND
BEVERAGES

RESTAURANTS
FASTFOOD
CATERING

TRAVEL AND
TOURISM

TRANSPORTATIONS
TRAVEL AGENCIES
TOUR OPERATORS

CAREER OPPORTUNITIES
Until the late 1950s, management
personnel in the hospitality industry were
not normally college educated. Those who
are interested in hospitality management
typically began their careers by taking
lower-level jobs to learn the business and
eventually worked their way up through the
organization.

EDUCATIONAL
REQUIREMENTS

Formal education should be obtained.

Have earned certificates, diplomas or
degrees at the associate,
baccalaureate, or graduate level.
Have studied formally to prepare
them for their chosen careers.

EXPERIENCE
REQUIREMENTS

Still important consideration top

many employers, and a number of
students have found that good
work experience gained while
attending classes has been
instrumental in their finding good
jobs after graduation.

QUALIFICATIONS AND
EMPLOYER ASSESSMENT
ATTITUDE AND CHARACTER
COMMUNICATION SKILLS
SKILLS AND EXPERIENCE

DEFINITION OF TERMS
HOSPITALITY- derived from the Latin word hospitare,
meaning to receive as a guest.
HOSPITALITY MANAGEMENT- involves the planning,
organizing, directing and
controlling of human and
material
resources within
lodging, restaurants, travel
and
tourism.
HOSPITALITY INDUSTRY- comprises of business that provide
accommodation, travel, food and
beverage and entertainment to the
traveling
public.
HOTEL INDUSTRY- refers to business that offer lodging or
accommodation in conjunction with food
and entertainment

DELUXE HOTEL- is upscale and typically costs more than

the average accommodation
STANDARD- means the most basic room, standard
amenities and furnishings
ECONOMY- with affordable and basic needs of staying in a
hotel
FRONT OF THE HOUSE- refers to the department or
personnel that works with direct
contact with guest
BACK OF THE HOUSE- refers to the department or
personnel that performs behind the
scene.