Service /

customer
service
polite,
friendly and
helpful at all
times

Hospitality is providing a service in

some form
or another to a particular client or
group of clients

Giving
customers a
happy,
enjoyable and
well rounded
experience

Hospitality Industries

The different types of

businesses that come under
the Hospitality classification.

Ice
Skating

Cinema
Membership
Clubs

Event
managemen
t

Licensed
Retail
Pubs

Hotels

Gyms

B and Bs

Guest
houses
School
Bowling
s
City
Hospital
Concerts
Dance
food
Health
Fishing
Cafes
farms

Leisure

Football,
Rugby /
sporting
spectators

Budget

Festivals

Caravan +
Camping
Restauran
ts
Contract
Catering
Working
mens clubs

Rambling

Michelin

Food
critics /
newspape
r
Star
Ratings
Crown
ratings

Boutique
Country
Travel and
Tourism
Industry
1st
Choice

Virgin
Thomso
n

Food Ratings

Rosett
e

Browns
Village pub
and kitchen

Toby
Carvery

Sizziling pub
co

Miller

Its a scream

For each
Business :
Find out,
plc, target
market and
theme
Flares

Theme

Sold to Stoney
gate
Pub company
Bass
All Bar one

Travel Lodge
Ember Inns
And Ember
Pub +
dining

Target
Market

Crown
Carvery

ONeills

Hollywood
Bowl

Sold to
AMF
bowling

Harvester

Innkeepers
Lodeg

Sold to
Travel
Lodge

Mood Board
Please create a mood board
explaining all the different
types of businesses that fall
under the hospitality title /
umbrella (as in the first slide
of this presentation)
Include the figures, facts and
numbers about the size and
scale of the hospitality
industry
Explain how small businesses
are different to large multi
national companies and how
there are thousands of small
businesses but the industry
is dominated by a few large
companies that own most

Explain the differences

between the types of
hospitality businesses
Compare the differences
between national and
international assessment
standards for example AA in
Britain and Michelin in France
Research and include from the
internet an example of an
assessment sheet from either
an AA inspector, or a Michelin
inspector comment on these
assessment standards for both
accommodation and food and
make recommendations on
how to improve the
assessment criteria

Hospitality
plcs
De Vere hotels
Savoy Group
Bass / Mitchel and Butlers
Allied Domecq
Marston and Pedigree
Holiday inns
Choice Hotels Europe
Old English Inns
McDonalds
KFC
Dominoes Pizza
Cafes Costa,
Contract caterers Sodexho
Weatherspoons
Student unions
Thomson Holidays
Ibis Hotel group
Hoeseasons / Butlins

1. List facilities, products and

services for the following: C / Pass
1 hotel
1 pub
1 bar or nightclub
1 contract food service provider
1 hospitality service
1 membership
1 business / events management
2. List the different grading and
structures within those different
businesses / management structures
B / Merit
3. Difference between large plcs and
areas within that group and small
family run businesses and how those
businesses are assessed (AA guide,
rosettes, Michelin Stars) A /
Distinction