THE LISTENING

PROCESS

BALUGA, Rosine
CHUMACERA, Dave
KALINISAN, LJ

WHAT IS LISTENING?
Listening is the ability to accurately receive and
interpret
messages in the communication process.
Hearing is NOT THE SAME as listening.
Obeying is NOT THE SAME as listening.
Listening is key to all effective communication.

THE HURIER MODEL

TheHURIER
modelis
amodelof
effective
listening
that involves
hearing,
understandi
ng,
rememberin
g,
interpreting,
evaluating,
and
responding.

RECEIVING: ACCEPTING THE

MESSAGE
SENT
BY
THE
SPEAKER
VERBAL

NON-VERBAL

variations in:

facial expressions

tone,

gestures

volume,

posture / movement

pitch

distance

UNDERSTANDING
Understanding is a key
element in the listening
process.

It
allows
you
to
comprehend
and
assign
meaning to the stimuli that
you hear or otherwise,
perceive.
example: following
directions in traffic

UNDERSTANDING
REMEMBER:
A good communicator should
also be able to deliver his/her
message in a way that the
listeners may have different
understandings.

REMEMBERING
Remembering is keeping the
message in mind for a time; to
recall by mind an act or effort of
memory; think again.
This entails singling out and
retaining important information
from what was said.
This skill can be easily improved
through practice and
applications of long-term
memory techniques.

EVALUATING
Assess,
analyze,
and
then judge the accuracy
of the statements and
conclusions produced by
the speaker.
Take the strengths and
weaknesses
into
consideration.
example: sorting facts
from opinions

RESPONDING

Giving signals as a sign of feedback.

Feedback helps to ensure understanding and also helps the speaker
to determine whether theyve been successful in communicating.
A shifting of roles between interlocutors is evident.
examples: thumbs up (non-verbal), replying noted or other
stuff after the speaker finishes his/her message (verbal)

REFERENCES
Antonio, M., Litao, R., and Madrunio, M. (2011).
Contextualizing oral communication.
Philippines,
Manila: UST Publishing House.
Browell, J. (2013). Listening (05th ed., Vol. 1). New
Jersey: Pearson.
Beall, M. & Seiler, W. (2011). Communication: making
connections (8th ed, international ed). United States:
Pearson Education Inc.

THANK YOU FOR

LISTENING!

ALL FOR THE GREATER

GLORY OF GOD