HOTEL

ORGANISATION
Function of Room Division in a full
service hotel

ROOM DIVISION

The Room Division is composed of

departments and functions, which play
essential roles in providing the service guests
expect during a hotel stay.

Janice Barnes-CEO of Sandals Resort and Spa

To ensure efficient rooming of guests in

vacant and ready rooms, the different
sections must inform each other promptly of
any changes in the status or availability of
the rooms. Close coordination and
cooperation help ensure guest satisfaction.

Janice Barnes-CEO of Sandals Resort and Spa

ROOM DIVISION DEPARTMENT

AND THEIR FUNCTIONS.

Janice Barnes-CEO of Sandals Resort and Spa

FRONT OFFICE

The Front Office is the most visible

department in the hotel, with the greatest
amount of guest contact. The front desk and
cashier sections are located in the busiest
area of the hotels lobby. The front desk
itself is the focal point of activity within the
front office. Guests are registered, assigned
rooms and checked out at the front desk.

Janice Barnes-CEO of Sandals Resort and Spa

RESERVATION

The reservation function is responsible for

receiving and processing reservation for
accommodations in the future. Reservation
agents must maintain accurate reservation
records and closely track availability to
ensure that no date is overbooked.

Janice Barnes-CEO of Sandals Resort and Spa

HOUSE KEEPING

Housekeeping and laundry are almost

important front office support sections. They
inspect rooms for sales, clean occupied and
take care of the propertys linen.

Janice Barnes-CEO of Sandals Resort and Spa

COMMUNICATION

The communication department will manage

the in-house communication, guest
communication and also the emergency
center by CBX or PBX technologies. For
example, the call billing system will charge
the customer if the customer make a longdistance call placed from the guest room.

Janice Barnes-CEO of Sandals Resort and Spa

SECURITY

Security department is providing guest

protection and loss prevention. And it
includes four elements.

Janice Barnes-CEO of Sandals Resort and Spa

GUEST SERVICE

The guest service department is responsible

to give the guest positive first impressions.
The staff consists of door attendant, bell
person and concierge.

Janice Barnes-CEO of Sandals Resort and Spa

End

of
presentation

Janice Barnes-CEO of Sandals Resort and Spa