TOTAL QUALITY

MANAGEMENT
LEADERSHIP AND STRATEGIC PLANNING

LEADERSHIP
Leadership is the process of influencing
others towards the accomplishment of
goals.
Leader triggers the will to do, show the
direction and guide the group members
towards the accomplishment of the
companys goal.
Leaders, through an effective strategy,
create a sustainable competitive advantage
to his organisation

Leader create clear and visible quality

values, and integrate these values into the
organisations strategy.
Strategy is the pattern of decision that
determines and reveals a companys goal,
policies, and plans to meet the needs of its
stakeholders.

CHARACTERISTICS OR
BEHAVIOURS OF QUALITY LEADERS

The Customers First

Value People
Build supplier Partnership
Empower People
Demonstrate involvement / commitment
Strive for Excellence
Explain and deploy Policy
Improve Communication
Promote Teamwork
Benchmark Continuously
Establish System
Encourage Collaboration

DEMINGS 14 POINTS

LEADERSHIP

LEADERS VS MANAGERS

SERVANT LEADERSHIP

WHAT IS SERVANT
LEADERSHIP

MOTIVATION

EMPLOYEE ENGAGEMENT

COMMUNICATION

FOLLOWER

CORPORATE MOTIVATION

CO-ORDINATION

PARTNERSHIP

COLLABORATION

LEADERSHIP SKILLS

MOTIVATIONAL LEADER

LEADERSHIP STYLES

TYPES OF LEADERSHIP
STYLES

POWERFUL LEARNING

STRATEGIC PLANNING
One of the critical aspects of leadership is
STRATEGIC PLANNING.
Strategic planning sets the long term
direction of the organisation in which it
wants to proceed in future.
Strategic planning is the process of
envisioning the organisations future and
developing the necessary goal and
objectives.

SWOT AND SMART

SWOT Strength Weakness Opportunity
Threat
SMART Specific Measureable Attainable
Realistic Time bound

Strategic Quality Planning

INSPIRATIONAL SPEECH

POWERFUL SPEECH BY A
LEADER

THANK YOU........