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7P of Service Marketing

Group Members
Sikha
Surjit 51
Tejas 38
Fareen 62
Namrata 11
Omkar 60
Rahul 56

About Dominos Pizza


Founded in 1960 by Tom Monaghan
Second largest Pizza chain in US
9000 corporate and franchised stores across 60 nations. And
306 stores in INDIA.
Dominos outlet in India opened in 1996
Jubilant Food Works Limited, a Jubilant Bhartia Group
company holds the Master Franchise rights for India, Nepal,
Sri Lanka and Bangladesh
Revenue
70 % from home deliveries
30 % from OTC sales

About Dominos Pizza

Entered India in 1996 through a franchise agreement


with Vam Bhartia Corp.

First outlet was opened in Delhi.

Domino's had the largest network in the fast food


segment in India- with 101 outlets across 40 cities.

Product Offerings @ DOMINOS


Pizzas
Pastas
Breadsticks
Cheese Dips
Beverages (tie-up with Coca
Cola)
Choc Lava Cake
Chicken Wings

1) PRODUCT @ Dominos

Brand Name

Quality & Hygiene

Innovation of new product ideas

2) PRICE @ Dominos

Reasonable price

Domino's offers pizzas of all price ranges so that


customers can always find a pizza price that fits their
pocket.

Discount and Offers

3) PROMOTION @ Dominos

Pizza Order Discount

Contract with Coca Cola

Customization of toppings

Web coupons

Discounting coupons

4) PLACE @ DOMINOS

Number of Stores

Locations

Distribution Channel

Modes of Delivery

5) PEOPLE @ DOMINOS

Recruiting young, enthusiastic and


dedicated employees.
Appropriately training
Personality development and grooming
sessions.
Various Facilities
Performance of Employees

6) PHYSICAL EVIDENCE @
DOMINOS

Logo
Good Infrastructure
Use of Modern Technology
Equipments.
Clean and Friendly Services.

7) PROCESS @ DOMINOS

Self service system.

Hungry Hotline Facility.

Keep in mind the health and hygiene.

"30 MINUTES OR FREE" service commitment.

Domino's constantly strives to develop products


that suit the tastes of its customers

Conclusion

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