Kontrak kuliah dan

Silabus

Tugas
: 20%
Presensi : 10%
Keaktifan : 20%
UTS : 25%
UAS : 25%

Chapter 1 - 1

Silabus:
1. Memahami Pentingnya Komunikasi dalam karir
2. Menguasai keterampilan bekerja dalam team
dan Komunikasi interpersonal
3. Komunikasi organisasi
4. Tahapan penulisan pesan-pesan bisnis
5. Korespondensi (surat, memo, email)
6. Komunikasi dalam proses mencari pekerjaan
7. Keterampilan berbicara dan bertelepon
8. Negosiasi
9. Presentasi

Chapter 1 - 2

Chapter 1
Understanding Business
Communication in
Todays Workplace

Chapter 1 - 4

Learning Objectives
1.
2.
3.
4.
5.
6.

Learn why communication matters

Communicate as a professional
Explore the communication process
Commit to ethical communication
Communicate in a diverse world
Use communication technology
Chapter 1 - 5

Understanding Why
Communication
Matters

Chapter 1 - 6

Communication
Benefits
Problem Solving

Business Relationships

Decision Making

Promotional Messages

Productivity

Images and Brands

Work Flow

Audience Response

For Your Career

Leadership
Management

Chapter 1 - 8

For Your Company

Marketplace Ties
Conversations and Trends
Production and Problems
Financial Outcomes

Chapter 1 - 9

For Your Company

Timely Information
Decision-Making
Marketing Messages
Employee Engagement

Chapter 1 - 10

Communicating as a
Professional

Chapter 1 - 11

What Is Professionalism?

Chapter 1 - 12

What Employers
Expect
Organizing ideas and information
Expressing yourself coherently
Constructing compelling narratives
Evaluating data and information
Listening actively to others
Chapter 1 - 13

What Employers
Expect
Communicating with diverse audiences
Using communication technologies
Using standard grammar and spelling
Adapting messages and styles
Communicating in a civilized manner
Chapter 1 - 14

What Employers
Expect
Communicating ethically
Respecting company information
Following laws and regulations
Managing time and resources
Improving your skills over time
Chapter 1 - 15

Organizational
Context
Communication
Channels

Company
Policies

Organizational
Structure

Personal
Relationships
Chapter 1 - 16

Center on the
Audience

Chapter 1 - 17

Business
Etiquette
Respect
Courtesy
Common Sense
Chapter 1 - 18

Summary of Discussion

Chapter 1 - 19

Exploring the
Communication
Process

Chapter 1 - 20

Communication
Communication
Process
Process
1. Sender
Sender has
has an
an idea
idea
1.
2. Sender
Sender encodes
encodes the
the idea
idea
2.
3. Sender
Sender produces
produces the
the message
message
3.
4. Sender
Sender transmits
transmits the
the message
message
4.
Chapter 1 - 21

Communication
Communication
Process
Process
5. Audience
Audience receives
receives the
the message
message
5.
6. Receiver
Receiver decodes
decodes the
the message
message
6.
7. Receiver
Receiver responds
responds to
to the
the message
message
7.
8. Receiver
Receiver provides
provides feedback
feedback
8.
Chapter 1 - 22

Communication Process

Chapter 1 - 23

Communication
Models
Business
Communication 1.0

Business
Communication 2.0

We talk, you listen

Lets have a conversation

Chapter 1 - 24

Business Communication
2.0 Model
Traditional
Approach

Strategic
Strategic
Plans
Plans

Hybrid
Hybrid
Method
Method

Policies
Policies

Customer
Customer
Support
Support

Social Media
Approach

Project
Project
Updates
Updates
Chapter 1 - 25

Committing to Ethical
Communication

Chapter 1 - 26

Unethical Messages
Plagiarism
Omission
Misquoting
Distortion
Privacy
Chapter 1 - 27

Ethical Questions
Dilemmas
Lapses

Chapter 1 - 28

Make Ethical
Choices
Have you defined the situation?
Why are you communicating?
What impact will your message have?
What good or harm will be achieved?
Will your assumptions change?
Are you comfortable with the decision?
Chapter 1 - 29

Communicating in a
World of Diversity

Chapter 1 - 30

Workforce
Diversity
Advantages

Challenges

Ideas and Views

Perceptions

Diverse Markets

Responses

Employee Talents Communication

Chapter 1 - 31

Key Diversity
Aspects
Cultural Context

Age Differences

Legal and Ethical

Gender Differences

Social Customs

Religious Differences

Nonverbal Signals

Ability Differences
Chapter 1 - 32

Cultural Context

Chapter 1 - 33

Legalities and
Ethics
Seek Mutual
Ground

Withhold
Judgment

Send Honest
Messages

Respect Cultural
Differences
Chapter 1 - 34

Social Customs

Formal Rules Informal Rules

Chapter 1 - 35

Age Differences

Chapter 1 - 36

Gender
Differences

Chapter 1 - 37

Religious
Differences

Chapter 1 - 38

Ability Differences

Chapter 1 - 39

Speaking with
Multilingual Audiences
Speak clearly and simply
Look for feedback
Rephrase as needed
Clarify your meaning
Do not talk down to others
Chapter 1 - 40

Speaking with
Multilingual Audiences
Learn important phrases
Listen with care and respect
Adapt your conversation style
Check for comprehension
Clarify what will happen next
Chapter 1 - 41

Negative Cultural
Attitudes
Ethnocentrism
Ethnocentrism
Xenophobia
Xenophobia
Stereotyping
Stereotyping
Chapter 1 - 42

Using Communication
Technology Effectively

Chapter 1 - 43

Using Technology
Maintain
Perspective
Be Productive
Chapter 1 - 44

Using Technology
Stop Information
Overload
Reconnect
with People
Chapter 1 - 45