Professional Documents
Culture Documents
English Presentation
English Presentation
Made By :
Name Roll No. Name Roll No.
Shiv Bahadur Mathur 44 Meenakshi Pathak 26
Bhavini Sharma 34 Divyanshi Sharma 63
Arpit Sharma 47
Varun Rastogi 36 B.Tech(E&CE), Sec. B, 4EC2
Abhishek
Tyagi 38
We were given two ears but only one mouth.
This is because God knew that listening was twice as
hard as talking.
Reduces tensions
Stop Multi-tasking
Recap regularly to what speaker just said
Use Connecting words like “uh huh”, “OK”, “yeah”, or “I get it”
Use positive body language
Comparison between an Efficient and
Poor Listener
Poor Listener Effective Listener
tends to "wool-gather" with slow speakers thinks and mentally summarizes, weighs the
evidence, listens between the lines to tones of
voice and evidence
subject is dry so tunes out speaker finds what's in it for me
distracted easily fights distractions, sees past bad communication
habits, knows how to concentrate
takes intensive notes, but the more notes taken, the has 2-3 ways to take notes and organize important
less value; has only one way to take notes information
is over stimulated, tends to seek and enter into doesn't judge until comprehension is complete
arguments
inexperienced in listening to difficult material; has uses "heavier" materials to regularly exercise the
usually sought light, recreational materials mind
lets deaf spots or blind words catch his or her interpret color words, and doesn't get hung up on
attention them
shows no energy output holds eye contact and helps speaker along by
showing an active body state
judges delivery -- tunes out judges content, skips over delivery errors
Attending Skills
Attending Skills
Physical Skills
Face the speaker directly
Physical Skills
Have an “Open Posture” (Open arms, not crossed, not defensive)
Lean towards the speaker (indicates involvement and interest)
Maintain direct eye contact
Remain relaxed (no fidgeting, not rigid, appear comfortable and open)
Create a relaxing and comfortable environment for the speaker
Build teamwork
Gain a sharing of ideas and thoughts
Elicit openness
Attending Skills
Following Skills
Allow the speaker time to reflect and prepare the next dialogue
Reflective Skills
Reflective Skills
Reflective Skills
Paraphrase
Accurately restate the speaker’s message
Use your own language to convey factual information only
Example:
Speaker: “This project has been a complete disaster. All of the managers
loved to listen to the sound of their own voices. As a result, we spent months
talking about how we got into the situation and what needed to be done,
rather than working on a fix. We needed to have something in place several
weeks ago, and now we will never make our budget. They will probably hold
me accountable, but I can’t do anything about the management!”
Listener: “So, now you are behind schedule and over budget.”
Reflective Skills
Reflection of feeling
Accurately restate your perception of the emotions of the speaker
Example:
Speaker: “This project has been a complete disaster. All of the managers
loved to listen to the sound of their own voices. As a result, we spent months
talking about how we got into the situation and what needed to be done,
rather than working on a fix. We needed to have something in place several
weeks ago, and now we will never make our budget. They will probably hold
me accountable, but I can’t do anything about the management!”
Listener: “I understand, you will feel personal pressure and frustration from
this situation.”
Reflective Skills
Focusing
Keep the flow of conversation goal directed and specific
Example:
Speaker: “This situation is hopeless. If Shyam would agree, then we could
start making progress immediately. Unfortunately, Shyam is unwilling to
commit or make a decision. It reminds me of the time that he waited for six
months to agree to this procedure in the past. The last time we went through
this kind of situation he dragged his feet and eventually just did not respond
at all. Several years ago he did the same thing in another situation.”
Listener: “What are your options to move forward in this situation?”
Reflective Skills
Clarifying
Attempt to understand vague, confusing or unclear communication
Example:
Speaker: “This is just the tip of the iceberg. It’s like the tail wagging the dog.
It seems like no big deal at first, but could have devastating results. Nobody
else pays attention to the future. They just think that I have some kind of
crystal ball and can wave a magic wand to make it all go away. Next thing
that you know. There is some ball under the rug and nobody wants to talk
about the elephant in the corner of the room.”
Listener: “Are you saying that you see the potential for a big problem?”
Communication Barriers
Communication Barriers
Communication Barriers
Negative Remarks
“That’s nothing”, “That’s ridiculous”, or “That’s impossible”
Instead try, “You sound very concerned”
Accusations
“You cant be serious”, or “You should know better”
Instead try, “Help me understand a little better”
Assumptions
“I know exactly what that feels like”
Instead try, “I had a similar situation one time”
Communication Barriers
Directives or Advice
“You should”, “You need to try to”, or “Don’t do that”
Instead try, “Something that worked for me in the past is”
Clichés
“Everything will work out just fine”, or “Hang in there”
Instead try, “It sounds serious”
Judging Values
“That’s terrible”, or “That was bad”
Instead try, “It sounds like it was difficult for you”
To Sum Up…