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Troubleshooting Techtalk On Converter 3.0.x
Troubleshooting Techtalk On Converter 3.0.x
Ajay Anthony
Technical Support
VMware Inc
Toll free
numbers
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Purpose
Terminology
Requisites
Components involved
Underlying Process
Demo
General Overview
Log files and their locations
Information available in the agent log
Deep-dive into the agent log
Troubleshooting
Common Issues and Causes
Raising Support Requests
Questions
Terminolog
y
Source Machine
Machine to be converted.
Can be physical, virtual or images
Destination Machine
VI3 or physical machine
Client Machine
Machine on which converter is installed
Can be physical or virtual
Requisites for a successful
conversion
Type of issue
Fail to detect the source
Possible Causes
Check the source for
Unsupported Host
Software Raid
Dell Perc Raid controller (should no longer be a problem)
If not host OS, error would have to do with the type of disk
Common issues and causes
Type of Issue
Failure after entering the destination information
Possible causes
Required Ports are not available
Incompatible destination
Next Steps
Telnet to check on ports availability
Analyze agent log and hostd.log based on timestamps
Check if username has required permissions by writing to the
datastore/host manually
Reference Logs
vmware-converter-*.log
Hostd.log/vc log
Common issues and causes
Type of issues
Failure at 0%-10% during conversion
Failure at 97%-100%
Possible causes
[0-5%] The snapshot process did not take place. Check agent log to
confirm
[97-100%] The reconfiguration process did not take place.
Workaround/Solutions
If snapshot was the problem, check kb.
Reference Logs
vmware-converter-*.log
Hostd.log/vc log
Common issues and causes
Types of issue
Failure at 12% - 95% during conversion
Conversion turns lengthy
Possible causes
Networking infrastructure.
Check agent log.
Transfer a particular size file from source to destination to figure out n/w
bandwidth.
Workaround/Solutions
Conversion at time when bandwidth is maximum.
Reference Logs
vmware-converter-*.log
Hostd.log/vc log
Common issues and causes
Type of issues
Failure during re-configuration
Failure between 97-100%
Possible causes
Unable to edit boot.ini.
Check agent log for exact problem.
Workaround/Solutions
If a VM is created, run the option ‘Configure VM’ against the vmx
created.
Useful Logs
vmware-converter-*.log
Raising VMware Support
Requests
Raise when none of the solutions/workaround helped.
When filing, please provide the following
Provide the appropriate logs (Depending on the stage)
Troubleshooting done this far
Source and Destination information
Question
s