EMC Service

Assurance Suite

Comprehensive Management for

Physical and Virtual Infrastructure
EMC Advanced Software Division

Copyright 2013 EMC Corporation. All rights reserved.

Infrastructure Management Challenges

DATA GROWTH

Unconstrained growth,
stranded investments
driving up fixed costs

OVERHEAD

Management silos for

physical, virtual and cloud
creating more complexity

OPERATIONS

Service level, configuration

and fault management
increasing variable costs

TUALIZATION CHANGES EVERYTHING

Copyright 2013 EMC Corporation. All rights reserved.

Traditional View Of The Data Center

MESSAGING

ERP/CRM

Copyright 2013 EMC Corporation. All rights reserved.

DATABASE

MISSION
CRITICAL

BIG DATA

HPC

The Software-Defined Data Center

ERP/CRM

Management

MESSAGING

VIRTUAL
DATA
CENTER

DATABASE

Server

VIRTUAL
DATA
CENTER

MISSION
CRITICAL

VIRTUAL
DATA
CENTER

BIG DATA

VIRTUAL
DATA
CENTER

HPC

VIRTUAL
DATA
CENTER

Storage

SOFTWARE-DEFINED
DATA CENTER
Network
SERVICES

ABSTRACT.
Copyright 2013 EMC Corporation. All rights reserved.

POOL.

AUTOMATE.
4

Mandates
Deliver SLAs
Storage

Network

Server

Virtual

Manage Operational Costs

Physical

Visibility Across Physical

and Virtual Infrastructure
Storage

Copyright 2013 EMC Corporation. All rights reserved.

Network

Server

Centralized Infrastructure Management

Single Pane of Glass Across Physical and Virtual Environments
Common Presentation Layer
EMC ViPR

EMC SRM Suite

Software-Defined Storage

Storage Resource
Management

EMC Service
Assurance Suite

Storage, Network, and

Server

Copyright 2013 EMC Corporation. All rights reserved.

Service
Assurance
Suite

Common Presentation Layer

Configurable Views Across the Data Center
Storage Team

CIO

Executive
Dashboard
SLAs - Costs

Operations Team
Model & Topology
Impact Analysis
Root-Cause Analysis

SRM
Suite

Physical

Virtual

Utilization
Planning
Troubleshooting

Copyright 2013 EMC Corporation. All rights reserved.

Service Assurance Management

Service
Assurance
Suite

Operational Visibility Across Storage, Network and Servers

Virtual

Service Assurance Management

The
SoftwareDefined
Data
Center

Root-Cause Analysis

Impact Analysis

SLA Management

Physical

Availability Management
Performance Management
Configuration Management

Copyright 2013 EMC Corporation. All rights reserved.

Accelerate IT as a Service
Success Requires Confidence in Infrastructure Management
nce
a
r
u
Ass
e
c
i
Serv

Services

Physical
Virtual
Storage

Server

Performance
Availability
Configuration

Network

Physical and Virtual

Copyright 2013 EMC Corporation. All rights reserved.

EMC Service Assurance Suite

Visualize
Understand complex, fast-changing
relationships among IT infrastructure
Services
elements, and applications and services

Analyze
Storage

Server
Access
availability, performance, and
configuration insights needed to
Network proactively identify and resolve issues

Optimize
Maximize resources and control costs
with end-to-end performance and
capacity management and reporting

Physical and Virtual

Copyright 2013 EMC Corporation. All rights reserved.

10

Visualize
Unparalleled Line-of-sight
From applications and processes to the underlying
physical infrastructure

Common Presentation View

Unified availability, performance, and
configuration management

Understanding of What You Cant See

Virtual switches, vMotion activity, VM impacts,
composite vApps, and all VMware-attached storage

Copyright 2013 EMC Corporation. All rights reserved.

11

Common Presentation Layer

Single Pane of Glass for the Operator
Watchlist

Notification Manager

Smarts/NCM Reporting

Dashboard Customization

W4net Report Packs

Group Health

NCM Troubleshooting

SRM Reporting

Topology Maps

Copyright 2013 EMC Corporation. All rights reserved.

12

Understanding & Map Physical to

Virtual Infrastructure
From VM to ESX to Physical Switch
Full, accurate
visibility
becomes crucial
as the number
of VMs grow!
ESX

VMs

Virtual Switches

Physical Switches

Copyright 2013 EMC Corporation. All rights reserved.

13

Analyze

Root Cause and Impact

Separating symptoms from problems quickly,
and understanding their effects easily

Delivering Insights
Enabling operations to prioritize the issues
that most impact the business

Cross Domain
Understand, in real time, the complex, fastchanging relationships interconnecting physical and
virtual networks, storage, and servers

Copyright 2013 EMC Corporation. All rights reserved.

14

EMC Service Assurance Suite

End-to-End Visibility, RCA, Impact Analysis & Proactive Notifications

Monitors VMs, processes & applications performance utilization, status, and

virtualization infrastructure status

Monitor and report

on all networking
infrastructure

IP Network
Physical Switch
(Redundant)

Virtual
Switch
Virtual
Datastore

NIC(s)

Monitors path status

through EMC PowerPath/VE

NAS iSCSI

HBA(s)

Hypervisor
Monitor HBAs, and storage
for availability, performance
and utilization

Copyright 2013 EMC Corporation. All rights reserved.

FC Switch
SAN Network

Deep Storage
Insights and
Reporting with
EMC SRM Suite

FC - SAN

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Optimize

Predict Future Requirements

Historical performance trending and capacity reporting

Improve Service Quality

Measure and report on that
SLAs, and the end-user experience

Enhance Efficiency
Flexible, rich set of easily customized predefined reports
Automated configuration updates and change management

Copyright 2013 EMC Corporation. All rights reserved.

16

Performance and SLA monitoring

Historical, real-time views, trending and forecasting
Correlation between performance metrics & events
Performance
analytics, with
adaptive alerting

Copyright 2013 EMC Corporation. All rights reserved.

17

Service Assurance Suite: Showing an

Application
SLA is Affected
Combining Service Impact, RCA and Performance Management
2. Application Performance Impact

Applications
VMs

Notify
ESX Server

FC Cable

SAN
Switches

Storage

Copyright 2013 EMC Corporation. All rights reserved.

1. D
e
Serv graded
I
ice
Det nfrastr
ecte
uctu
d
re

3.
3. Threshold
Threshold
Exceeded
Exceeded for
for
SLA
SLA

4.
4. Root
Root
Cause
Cause Also
Also
Identified
Identified

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Enhance Productivity

Anywhere, Any-Device Access to Comprehensive Analysis

Access reports on the go!

Copyright 2013 EMC Corporation. All rights reserved.

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Documented Customer Successes

Radianz

Copyright 2013 EMC Corporation. All rights reserved.

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Service Assurance Delivers

Visibility to manage your physical, virtualized,
cloud and software-defined environments

Quickly identify risk conditions, SLA violations,

and root causes to proactively address issues

Actionable information to optimize resources

and control costs

Copyright 2013 EMC Corporation. All rights reserved.

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