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  • Flow 2.0: Customer

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    Youssef Boulaghla
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    This document discusses customer flow, which is the movement of customers around a store and considers the entire customer experience from attraction to advocacy. Customer flow includes stages from stranger to promoter, where strangers become visitors, visitors become leads, leads become customers who receive value and become advocates who promote the business.

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    CF.pptx

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    This document discusses customer flow, which is the movement of customers around a store and considers the entire customer experience from attraction to advocacy. Customer flow includes stages from stranger to promoter, where strangers become visitors, visitors become leads, leads become customers who receive value and become advocates who promote the business.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    Download as pptx, pdf, or txt
    3 views15 pages

    Flow 2.0: Customer

    Uploaded by

    Youssef Boulaghla
    This document discusses customer flow, which is the movement of customers around a store and considers the entire customer experience from attraction to advocacy. Customer flow includes stages from stranger to promoter, where strangers become visitors, visitors become leads, leads become customers who receive value and become advocates who promote the business.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 15

    stome

    low 2.

    Hello

    oulaghla Yousse
    VP iGV in AIESEC Marrakech

    Customer Flow is a process


    which takes into consideration
    the entire customer experience


    Customer flow is the movement
    of customers around a store.

    Example

    ttraction
    Stranger
    Visitor

    nsideratio
    Lead

    lue Deliver
    Customer

    and Advoca
    Promoter

    estio

    ank y
    Be Loud or Die trying

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