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5 Why's
5 Why's
Akshara Revikumar
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PGDM15
CONTENTS
Sl. No.
Contents
Page no.
History
5 whys preparation
4-5
Techniques
7-8
Example
9-15
Conclusion
16
History
The technique was originally developed by Sakichi Toyoda and was
used within the Toyota Motor Corporation during the evolution of its
manufacturing methodologies. It is a critical component of problemsolving training, delivered as part of the induction into the Toyota
Production System.
The architect of the Toyota Production System, Taiichi Ohno,
described the 5 Whys method as "the basis of Toyota's scientific
approach . . . by repeating why five times, the nature of the problem
as well as its solution becomes clear."
The tool has seen widespread use beyond Toyota, and is now used
within Kaizen, lean manufacturing, and Six Sigma.
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Problem
Root Cause
Corrective
Actions
Techniques
Two primary techniques are used to perform a 5 Whys analysis:
The fishbone (or Ishikawa) diagram.
A tabular format.
These tools allow for analysis to be branched in order to provide
multiple root causes.
Problem Statement:
You are on your way home from work and your car stops
in the middle of the road.
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Conclusion
A good way to identify if the 5 Whys was done properly is to try to
organize the collected data in one sentence and define it in an
understandable manner. If this cannot be done or the sentence is
fragmented or meaningless chances are that there is gap between one
or several of the whys. You then must revisit the 5 Why and identify
those gaps to fill them in. If there is coherence in the way that the
sentence is assembled, it shows consistency on the thought process.
Something like:
Problem Description occurred due to Fifth Why. This was
caused by Fourth why mainly because Third Why was
allowed by Second why, and this led to First Why.
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REFERENCE
http://www.isixsigma.com/tools-templates/cause-effect/determine-root-cause-5-whys/
https://www.mindtools.com/pages/article/newTMC_5W.htm
https://www.moresteam.com/toolbox/5-why-analysis.cfm
https://open.buffer.com/5-whys-process/
http://www.institute.nhs.uk/quality_and_service_improvement_tools/quality_and_service_improvement_tools/identifying_problems_-_root_cause_analysis_using5_whys.html
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THANK YOU!!!
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