Professional Documents
Culture Documents
E Business and E Commerce
E Business and E Commerce
E Business and E Commerce
in Organizations
interrelated
components that collect (input), manipulate &
store
(process), and disseminate (output) information,
and
provide a feedback mechanism to meet an
objective
Information System
Information System
the term is used to refer not only
to theinformation and
communication technologythat
an organization uses, but also to
the way in which people interact
with this technology in support
of business processes
An Information System is
A [software intensive] system which
assembles, stores, processes, and
delivers information relevant to an
organization (or to society), in such a
way that the information is accessible
and useful to those who wish to use it.
[Buckingham et al., 1987]
Concisely
Information Technology in Use
[Paul, 2010]
Information System
http://commons.wikimedia.org/wiki/File:Four-LevelPyramid-model.png
Information System
People
People are the most important element in
Procedures
Procedures include the strategies, policies,
Operational excellence
Improvement of efficiency to attain higher
profitability
Example
luck
Example
Competitive advantage
Delivering better performance
Charging less for superior products
Example
Survival- Necessity
Industry-level changes,
Example: Citibanks introduction of ATMs
keeping
Example: Toxic Substances Control Act
IS Opportunities
IS Challenges
services
Rapidly changing technology
technology
Type of System
Information
Inputs
Transaction
Processing Systems
(TPS)
Transactions; daily
events
Information
Outputs
Users
Management
Summary transaction
Information Systems data; high-volume
(MIS)
data; simple models
Summary and
exception reports
Middle managers
Decision Support
Systems (DSS)
Interactive;
simulations; analysis
Professionals, staff
managers
Executive Support
Systems (ESS)
Aggregate data;
external, internal
Systems interrelationships
2-13
business processes
Command and control organizations
No
Collaboration Tools
E-mail and instant messaging
Collaborative writing
Collaborative reviewing/editing
Event scheduling
File sharing
Screen sharing
Audio conferencing
Video conferencing
White boarding
Web presenting
Work scheduling
IS DEPARTMENT
Programmers
highly trained technical specialists who write the software
Systems analysts
constitute the principal liaisons between the information
IS DEPARTMENT
Chief Privacy Officer (CPO)
responsible for ensuring that the company complies with
program.
End users
representatives of departments outside of the
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