EMPATHY

Prepared by Cherane Christopher

BEFORE WE BEGIN
I have one question.

DO YOU DONATE
BLOOD?

Did you know, only 2.5% of 30 mil

Malaysians are blood donors?
Why they dont donate?

"I've never thought about it"

"I don't like needles

Im afraid of the sight of

blood

I will eat more after donating

blood because the body needs
to be replenished

Why they donate?

The

satisfaction
ofhelping others

Im motivated by a sense

of wanting to help
others. If I were in the
patients shoes, I hope others
would do the same for me
Retiree Low Cheng Har, 60, has done 331 apheresis donation,
having been a blood donor since 1994. She takes the bus from
her home in Bandar Sri Damansara, Petaling Jaya, to get to the
blood donation centre in Kuala Lumpur.

LETS PLAY A
GAME

How to play?
Choose

one person to sit in the chair.

Now

he or she will be facing you. They cannot turn to see the

screen.

That

person have to guess what is the picture or word on the

screen.

You

CAN: describe the feature or function; anologize; or compare to

opposite of the picture or word on the screen.

You

CANNOT: demonstrate or show or illustrate the picture or word

with a picture.

LETS BEGIN
Ready?

DURIAN

SWIMMIN
G POOL

GIRL
(SELENA
GOMEZ)

TUN MUSTAPHA
BUILDING
(SABAH
FOUNDATION
BUILDING)

PANGOLIN

END OF GAME
So what did we learn?

How do you put

yourself in someone
elses shoes?

Checklist: Look into yourself and

see if you have

The ability to sense what others are feeling

The ability to understand what others are

feeling

The ability to respond what others are

feeling

Self-awareness

If you are not

aware of your
own emotions,
you will not be
able to read the
emotions of
others.

How to
empathise?
Heres a tip!

BUT, dont do these when

mirroring
Dont

slip back into decision making mode. Its really all about discovering
whether you heard right.

Dont

weigh in with your opinion, either directly by stopping mid-way with a

but theres where youre wrong or with subtle and not so subtle mockery of the
other persons opinion,

Dont

turn it into a one-ups-man-ship proof See I was listening to what

you said, nya nya

Dont

quote verbatim because thats not proof that you really absorbed their
opinion.

Dont

assume that by stating the opposing opinion youre agreeing with

it or youll never succeed in saying it (youre in conflict, remember) and

Dont

mirror just once and then give up. If the person says, no you didnt
understand what Im saying, try mirroring at least one more time. And notice
that to mirror by those standards, you do have to visit a place outside of your
preferred sense of yourself.

Empathy begets understanding

EMPATHY TEST

Read each statement and decide how

strongly the statement applies to YOU.
Score yourself 1 to 5 based on the
following guide.
1

= does not apply

= does not apply most of the time

= applies half the time

= applies most of the time

= always applies

Question 1
I

am always able to see things

from the other persons
viewpoint.

Question 2
I

am excellent at empathising
with someone elses problem

Question 3
I

can tell if someone is not

happy with me

Question 4
I

can tell is a team of people

are not getting along with
each other

Question 5
I

can usually understand why

people are being difficult
towards me

Question 6
Other

individuals are not

difficult just different

Question 7
I

can understand why my

actions sometimes offends
others

Question 8
I

can understand if I am being

unreasonable

Question 9
I

can sometimes see things

from others point of view

Question 10
Reasons

for disagreements
are always clear to me

NOW, TO ADD THEM ALL

UP

Interpret your totals for each

statements using the following
guide.
Empathy is your strength
35 - 50
18 - 34
10 -17

Give attention to building empathy and it will

help you
Make empathy a development priority

This test is adapted from the Emotional Intelligence questionnaire by

NHS

HOW DID YOU DO?

EMPATHY IS NOT
JUST
RELATIONSHIPS
(You can apply it to your work and studies too)

Story?
American
Toyota

Red Cross

on their minivan

When you need to innovate, start

with empathy
When we aspire to solve a problem:

we should take a step back

reiterate the jobs to be done and the problem our
friends/family/client encounter

then

empathize with their experience in order to truly

understand what we can do to help

Only then can we gain the kind of clarity that results in

meaningful improvements to the experience.

EMPATHY CAN BE A DIFFICULT

PROCESS
with the right discipline, patience, and
mind-set, we can be more compassionate
to ourselves and the people around us.