Professional Documents
Culture Documents
2016
2016
of
Vodafone and Airtel
Presented by:
Sarthak Omer
Services Provided by
Airtel
CRM BUSINESS
STRATEGY
Airtel CRM represents a business strategy that
involves focusing knowledge, business processes and
organizational structure around customer.
This business strategy is an information technology
infrastructure consist of data warehouses, decision
engines and integrated.
Vodafone
Vodafone Group plc is a
British multinational telecommunications company
headquartered in London and with its registered
office in Newbury, Berkshire.
It is the world's 2nd-largest mobile
telecommunications company measured by both
subscribers and 2013 revenues (behind China
Mobile), and had 434 million subscribers as of 31
March 2014.
It has approximately 185 million customers.
CRM of Vodafone
Solutions that work the way you do for guaranteed
success
Improvement in reporting, complete call information
and client satisfaction.
Speeding up of the handling of requests, question and
complaints at a various departments.
It would improve customer service handling and build
the cross-selling of products and services, helping the
operator reduce customer churn and increase ARPU.
Conclusion &
Suggestions
They must hire salesperson with good skills and they should
be trained properly.
Vodafone should no call the customers for irrelevant offers
and just should just give a notification about bill payment
instead of calling and asking all the details.
Taking feedback not only from external customers but also
the internal customers i.e., the employees.
Proper training to the customer care executive in terms of
providing proper information.
Upgrading internet services and also reducing its cost.
Keep regular track of data for further leads.