The One Minute Manager

By:
Kenneth Blanchard, Ph.D
&
Spencer Johnson, M.D.

AUTOCRATIC MANAGERS
They are always keep
on the top of the
situation
They are hard nosed
profit minded
individuals
Their organizations
seemed to win while
their people lost

DEMOCRATIC MANAGERS
Interested in people
Participative,
Supportive and Nice
individuals
Give more
importance to
people than results

EFFECTIVE MANAGER
Effective managers ,
manage themselves
and the people they
work with so that both
the people and the
organization profit
from their presence
ONE MINUTE
MANAGER

ONE MINUTE MANAGER

Takes very little time

for him to get big
results

Quote
People

Who Feel
Good About
Themselves
Produce Good
Results

12 Ways to Recognize the Staff

1. Dont Hesitate to
acknowledge the good
things
2. Praise in Public
3. Dont publicly praise an
individual on a team
related effort
4. Post the result on the
wall in big letters and in
clear view to see

12 Ways to Recognize the Staff

5. Make it publicly known when there is
something positive to share about an employee
6. Create a storyboard on the wall to show
motivational achievement
7. Recognize and praise quickly
8. Give praise recognition and positive feedback
on what means the most to the individual and
team.

12 WAYS
9. Admiration of a persons skill is a show of
respect and recognition
10. Go into detail regarding the recognition
11. Write a letter, forward the email or write
the e-mail yourself
12. have someone in upper management take
the time to acknowledge the individual or team

Three Secrets
One Minute Goal Setting
One Minute Praising
One Minute Reprimand

One Minute Goal Setting:

Make clear what our
responsibilities are and what we
are being held accountable for

Goals (KPIs)
20% Cash Flow
(EBITDA)
35% Food Cost
32% Beverage Cost
4 Average Looloo
12% Labor Cost
90% Validation of
Staff
20% Increase in Sales
20% Increase in Guest
Count
% Decrease in
managers turnover

Agree on the goals (OGSM)

80% 20% GOAL SETTING

RULE

Describe what good behavior

looks like

DECLINING BUDGET

Write
goals in
250 words
or less

KPI GOALS
DEPT

KPI KPI KPI KPI

50% 20% 20% 10%

DINING SALES GUEST OPEX

COUNT

DOOR

BAR

LOO
LOO

PROJECT 2015

P & L 2015

Look at performance, see how it

matches the goals and give
feedback

VIDEO

Quote
Everyone Is A Potential
Winner,
Some People are Disguised
as Losers,
Dont Let Their
Appearances Fool You

Commissary
Lester
Income
Wil
Jun
Leo
Macee

- Gas/Electricity/Water/Other
- Sauces
-Trimmings/Blends
- Employees Meal/ Meat
- Pastries

EXERCISE: HOW DO YOU

FEEL ?
WHEN DO YOU
WORK BEST
(Kailan ka
nagtrabaho ng
mahusay)

SUMMARY: SECRET NO.1

ONE MINUTE GOALS

Goals should be printed for review

Goals should no more than 250 words
Goals should be clear and concise
80/20 Rule-80% of your results will come
from 20% of your goals
Read and re-read of your goals which
requires only a MINUTE or so each time you
do it

SUMMARY: ONE MINUTE

GOAL
Take a minute every once in a while out of
your day to look at your performance
See whether or not your behaviour matches
your goal.

SOLVING PROBLEMS
Problems should be explored in definable
terms
If you cant explain what would you like to
happen, then you dont have a problem. You
are just complaining
A problem only exists if there is a difference
between what is actually happening and
what you desire to be happening

One Minute Praising:

Catch them doing right and praise them

Be Immediate, Dont save it till

later

Examples
OUTSTANDING
WOW!
VERY GOOD!!!
EXCELLENT
AMAZING
UNBELIEVABLE
EXTRAORDINARY
REMARKABLE
FANTASTIC
OVERWHELMING
EXCEEDING
UNUSUAL
COOL

TERRIFIC
ELATED
KUDOS
CHEERS
WELL DONE
PERFECT
ORIGINAL
VERY WELL
TREMENDOUS
EXPERT
WONDERFUL
BLOW ME AWAY
FASCINATING
SIGNIFICANT

Describe what they did right

Share your feelings about what

they did right and how it helps
the organization and the other
people who work there

Encourage them to do
more of the same

PAY IT FORWARD

Quote
Help People
Reach Their
Full Potential
Catch Them
Doing
Something
Right

FEEDBACK
IS
THE
BREAKFAST
FOR

CHAMPIONS

SUMMARY : ONE MINUTE

PRAISING
Tell people up front that you are going to let them know
how they are doing
Praise people immediately
Tell people what they did right-be specific
Tell people how good you feel about what they did right
Stop for a moment of silence to let them feel how good you
feel
Encourage more to do the same
Shake hands or touch people in a way that makes it clear
That you support their success in the organization

One Minute Reprimand:

Tough on performance not
tough on the person

Quote
Goals Begin
Behaviors
Consequences
Maintain
Behavior

Be immediate, specific, and

describe the poor performance

SOFT IN PEOPLE AND

HARD IN RESULTS

Tell them how you feel about

what they did wrong

DONT LET THEM FEEL STUPID!

Encourage them and remind

them how much you still value
them as a person

Let them know it is over

SUMMARY Seret 3
1.
2.
3.
4.

Tell people how they are doing

Reprimand people immediately
Tell them what they did specifically wrong
Shake hands, touch shoulder, let them know
you are honestly on their side
5. Reaffirn that you value them as a person
and employee but not their actions
6. When the reprimand is over it is over

Closing comment
The Best Minute I Spend
Is The One I Invest In
People

Quote
We Are Not Just Our
Behavior We Are The
Person Managing Our
Behavior

One Minute Management

Flow

He set 1 Minute Goals

He gave 1 Minute praising
He gave 1 Minute Reprimand
He encouraged the people he worked to
do the same
The entire organization became
effective.