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Management: Organizational Culture and Environment
Management: Organizational Culture and Environment
tenth edition
Stephen P. Robbins
Chapter
Mary Coulter
Organizational
Culture and
Environment
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Learning Outcomes
Follow this Learning Outline as you read and
study this chapter.
3.1 The Manager: Omnipotent Or Symbolic?
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Learning Outcomes
3.3 Current Organizational Culture Issues.
Describe the characteristics of an ethical culture, an innovative
culture, and a customer-responsive culture.
Explain why workplace spirituality seems to be an important
concern.
Describe the characteristics of a spiritual organization.
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Implications:
Culture is a perception.
Culture is shared.
Culture is descriptive.
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Organization A
Organization B
High
Low
Low
High
Low
Low
High
High
Stability
Low
High
High
Low
Low
High
Attention to Detail
Outcome Orientation
People Orientation
Team Orientation
Aggressiveness
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Organizational Culture
Sources of Organizational Culture
The organizations founder
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Rituals
Repetitive sequences of activities that express and
reinforce the values of the organization
Material Symbols
Physical assets distinguishing the organization
Language
Acronyms and jargon of terms, phrases, and word
meanings specific to an organization
Copyright 2010 Pearson Education, Inc.
Publishing as Prentice Hall
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Creating an Innovative
Culture
Challenge and
involvement
Freedom
Trust and openness
Idea time
Playfulness/humor
Conflict resolution
Debates
Risk-taking
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Benefits of Spirituality
Improved employee productivity
Reduction of employee turnover
Stronger organizational performance
Increased creativity
Increased employee satisfaction
Increased team performance
Increased organizational performance
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Stakeholder Relationships
Stakeholders
Any constituencies in the organizations environment
that are affected by the organizations decisions and
actions
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Managing Stakeholder
Relationships
1. Identify the organizations external
stakeholders.
2. Determine the particular interests and
concerns of the external stakeholders.
3. Decide how critical each external stakeholder
is to the organization.
4. Determine how to manage each individual
external stakeholder relationship.
Copyright 2010 Pearson Education, Inc.
Publishing as Prentice Hall
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Terms to Know
omnipotent view of
management
symbolic view of
management
organizational culture
strong cultures
socialization
workplace spirituality
external environment
specific environment
general environment
environmental
uncertainty
environmental
complexity
stakeholders
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