Organizational Development

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Overview

Organizational development is...

organizational wide
planned intervention
managed from the top
aimed at increasing an organizations health &
effectiveness
using behavioral science knowledge

The Need for Development


Changing nature of the workforce
Rapidly changing technology
Economic changes
Changes in social trends

Steps in the Planned Change Process


Anticipating change
Developing consultant-client relationships
Diagnosis
Planning
Action
Evaluating & Stabilizing

Intervention Strategies and Techniques


Behavioral

Sensitivity Training
Survey Feedback
Process Consultation
Team Building

Structural

Redesigning the organization

Technical

Redesigning the way work is done

Ingredients for Successful Change


Readiness for change
High-quality solution
Solution is acceptable to members

Determined by

Process by which change is introduced


Adequacy of solution
Individual resistance
Systematic resistance

Outcomes of OD Efforts
No change occurred 25% to 50% of the time

Difficult to measure change accurately

Criterion selection
Criterion contamination

Difficult to overcome resistance to change

Overcoming Resistance to Change


Education and Communication
Create a vision
Participation and Involvement
Facilitation and Support
Negotiation and Agreement
Manipulation and Co-optation
Reward and Coercion

Organizational Development

Power and Outcomes

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