Professional Documents
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Effective Communication & Leadership
Effective Communication & Leadership
Effective Communication & Leadership
by
TEHRIM IQBAL
Original Message
Percentage of Understanding lost in communication
100 Percent
Top mgts understanding
63 percent
VP Understanding
56 percent
General mgrs understanding
Average
40 percent
Division mgrs understanding
Information
Loss
Average
30 percent
Information
Unit mgrs understanding
20 percent
Loss
Employees understanding
We need to
improve communication... as
70 % of our communication efforts are:
misunderstood
misinterpreted
rejected
distorted or
not heard
4
Cost of Correspondence
One page business letter that took 10 minutes to
dictate cost between $50-$100.
Poor writing costs even more since it
o Waste Time.
o Wastes Effort.
o Jeopardizes goodwill.
talk
Communication
"You are not only
responsible for what you
say, but also for what
you do not say."
Martin Luther
COMMUNICATION
Communication is the process of sending
and receiving information.
COMMUNICATION
The sharing of information between two or more
individuals or groups to reach a common
understanding (but not necessarily an agreement).
Writing
es
g
a
m
I
l
a
Visu
Bod
y
Lan
gua
ge
Dont
II Dont
Know
Know
Need
II Need
Help
Help
November 30,
16
Communication Goals
To change behavior
To persuade
To get action
To ensure understanding
Source: CGAP Direct
Reality:
We frequently send messages we
intend to.
themselves
Myth # 3:
Communication is a one-way
TELLING people something.
activity of
of TELLING people
Reality:
Communicating is a two-way activity
vital.
in which feedback is
Forms of
Communication
FORMS OF COMMUNICATION
Verbal Communication: The sharing of information by means of words, either spoken or written.
Nonverbal Communication: The sharing of information by means of facial expressions, body
language, and mode of dress.
WHY COMMUNICATE?
To convey information
To receive information
To gain acceptance for you or your ideas
To motivate other people
To maintain relationships with coworkers, clients, etc.
To establish trust
To produce action or change
To understand the wants and needs of your stakeholders
To express your emotions or feelings
COMMUNICATION DIRECTIONS
Communication occurs in 4 directions in organizations:
Upward communications
Downward communications
Lateral communications
Diagonal communications
EFFECTIVE COMMUNICATION
WHAT you say is not nearly as important as
HOW you say it!
A dull message delivered by a good
communicator will be accepted as brilliant.
An excellent message delivered by someone
who is not interested in the topic, will not take
the attention of its audience.
Written
Communication
Letters
Memos
Minutes of meetings
Reports
Feasibility studies
Emails
Web-based documents
Instructions
Questionnaires/surveys
Promotional material
Employment contracts
Other documents
Listening Skills
HOW TO LISTEN?
God
Godhas
has given
givenpeople
peopletwo
two ears
ears
but
but only
onlyone
onetongue,
tongue, which
whichis
isaa
gentle
gentleguide
guidethat
that they
theyshould
should
listen
listenmore
morethan
than they
theytalk.
talk.
Decision
Decisionmakers
makerswho
who do
do not
notlisten
listenhave
haveless
less
information
information for
formaking
making sound
sound decisions.
decisions.
Presentations
CHARACTERISTICS OF SPEECH
TYPES OF PRESENTATIONS
Present project proposals or updates
Deliver oral briefings and advice
Inform colleagues of workplace procedures
Provide one-to-one or group instructions
Online presentations
Report on team meetings
Promote your organisations products & services
EFFECTIVE COMMUNICATION
DOs and DON'Ts
DO be direct, courteous and calm
DON'T be rude and pushy
DO acknowledge that what works for you may not work for
others
DON'T make personal attacks
DO say main points first, then offer more details if necessary
DON'T expect others to follow your advice or always agree
with you
DO listen for hidden feelings
DON'T suggest changes that a person can not easily make.
COMMUNICATION FEEDBACK
REASONS FOR
COMMUNICATION FAILURE
Info overload.
Message complexity.
Message competition.
Differing status.
Lack of trust.
Inadequate structures.
Unethical communication.
Physical distraction.
Incorrect choice of medium.
Final thoughts
Thank you
for your kind attention!
FACILITATOR
Tehrim Iqbal