Professional Documents
Culture Documents
Quality Control and Quality Assurance
Quality Control and Quality Assurance
and Quality
Assurance
What is Quality ?
Inmanufacturing, ameasureof excellence or a state of being
freefromdefects,deficienciesandsignificantvariations. It is
brought about by strict andconsistentcommitmentto certain
standards thatachieveuniformityof aproductinorderto satisfy
specificcustomeroruserrequirements.
(http://www.businessdictionary.com )
orservice
Quality
is meeting customers
expectations
Quality
Quality
is superiority to
competitors
Quality Assurance
(QA)
- Is all those planned and systematic actions
necessary to provide adequate confidence
that an entity will fulfill requirements for
quality.
QA
QC
Quality assurance is a
process based approach.
QA
QC
Quality audit is an
example of quality
assurance.
Quality Begins
with Quality
Design
Quality Design
- It means the intentions of the designers
to include/ exclude features in a product
or service i.e. the degree to which the
quality characteristics are embedded into
the product/ service.
Total Quality
Management (TQM)
-
STATISTICA
L
METHODS
TEAMWORK
TOTAL QUALITY
MANAGEMENT
CUSTOMER
SERVICE
SUPPLIER
INVOLVEME
NT
COST OF
QUALITY
CONSTRUCTIO
N INDUSTRYSPECIFIC
FACTORS
Cost of Quality - the primary tool for measuring quality. (Crosby, P. B., Cutting the
Cost of Quality. Farnsworth, Boston, 1967. ; Juran, J. M. (Ed.), Juran's Quality Control Handbook, 4th edn.
McGraw-Hill, New York, 1988. )
Benchmarking
- Is the procedure where a company seeks out and
studies the best practices in order to produce a
superior performance.
Forms of Benchmarking
Internal
External