Professional Documents
Culture Documents
Quality Improvement Project
Quality Improvement Project
Quality Improvement Project
Improvement Project
Antonio Solis, Douglas Turner, Duyen Pham, Janet Diaz, and Ruthlyn Kelly
Date: 11/16/2016
Microsystem Model:
Leadership
Microsystem Mode
Organizational Culture and Support
Culture/Support
o Recognition- You Wowed Me/I Love My PCT
o Nurse/Patient ratio 1:6
o Inconsistent Supplies/Resources
o Inconsistent Communication
o Communication essential for effective clinical
groups
Wasson, Godfrey, Nelson, Mohr, & Batalden, (2003). Joint Commission Journal on Quality and Safety. Microsystems in
Health Care: Part 4. Planning Patient-Centered Care, 29(5), 227-237.
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Microsystem Model:
Patient Focus & Staff Focus
Patient Focus
o Patient Centered Care
o Shared Decision Making
Staff Focus
o New Graduates & New Hires receive orientation and
training for 6-8 weeks
o New Hires care for a maximum of 4 patients for
4-6 months
o Continuous education is mandatory
Institute for Healthcare Improvement, (2016). Introduction to Patient-Centered Care. Retrieved from:
http://app.ihi.org/lmsspa/#/6cb1c614-884b-43ef-9abd-d90849f183d4/8eb52137-21d7-4b30-afcd-fd781de6d6d5
Wasson, Godfrey, Nelson, Mohr, & Batalden, (2003). Joint Commission Journal on Quality and Safety. Microsystems in
Health Care: Part 4. Planning Patient-Centered Care, 29(5), 227-237.
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Microsystem Model:
Interdependence of Care Team
Microsystem Model:
Use of Information and Healthcare Technology
Cerner.(2016). AcuteCareElectronicMedicalRecord.Retrievedfrom
http://www.cerner.com/solutions/hospitals_and_health_systems/acute_care_emr/
Vocera.(2016). TheVoceraBadge.Retrievefrom https://www.vocera.com/microsite/badge?
utm_source=google&utm_medium=cpc&utm_content=vocera%2520badge&utm_campaign=Branded%2520Products
%2520-%2520VCS&utm_term=vocera%2520badge&gclid=CPSwjuDcpNACFUuRfgodpvsPDg
Marini, S. D., & Hasman, A. (2009). Impact of BCMA on medication errors and patient safety: A summary.Studiesin
HealthTechnologyandInformatics,146, 439-444.
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Microsystem Model:
Process for Healthcare Delivery Improvement
Activities/Process
o Bulletins/Posters on unit
o Optional in-services
o Benchmarking
o Error and Incident report system
U. S. Department of Health and Human Services Health Resources and Services Administration. (2011).
Quality improvement. Retrieved from
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http://www.hrsa.gov/quality/toolbox/508pdfs/qualityimprovement.pdf
Microsystem Model:
Staff Performance Patterns
Waters, T. M., Daniels, M. J., Bazzoli, G. J., Perencevich, E., Dunton, N., Staggs, V. S., ... & Shorr, R. I.
(2015). Effect of Medicares nonpayment for hospital-acquired conditions: lessons for9future
policy. Journal of American Medical Association internal medicine, 175(3), 347-354 .
Kutney-Lee, A., McHugh, M. D., Sloane, D. M., Cimiotti, J. P., Flynn, L., Neff, D. F., & Aiken, L. H. (2009).
Nursing: a key to patient satisfaction. HealthAffairs, 28(4), 669-677.
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Scott, J. E., & Baden, H. P. (2015). Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic
Way. CriticalCareMedicine, 43(9), e403.
Accreditation Association for Ambulatory Health Care. (2015). The importance of patient satisfaction. Retrieved from
https://www.aaahc.org/Global/pdfs/Connection/2015%20May%20Connection_The%20Importance%20of%20Patient
%20Satisfaction.pdf
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1-2
months
Data
Collection
3-4
months
Information
Sessions
5-8
months
Staff
Training
6-12
months
13-14
months
Evaluation
Employee
Appreciation
Wolosin, R., Ayala, L., & Fulton, B. R. (2012). Nursing care, inpatient satisfaction, and value-based purchasing: vital
connections. JournalofNursingAdministration, 42(6), 321-325.
Lowe, G. (2012). How employee engagement matters for hospital performance. Healthcare Quarterly, 15(2), 29-39.
O'Leary, K. J., Darling, T. A., Rauworth, J., & Williams, M. V. (2013). Impact of hospitalist communication skills training
on patientsatisfaction scores. Journal of hospital medicine, 8(6), 315-320.
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References
References
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