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Ims656 Chapter 6-4 - Isd Operational - Tech Environment
Ims656 Chapter 6-4 - Isd Operational - Tech Environment
6-4
TECHNICAL ENVIRONMENT
Start with
highest
level to the
details that
you need
Make sure
your staff
doing the
details (eg
serial #)
Think about
scenario ->
how to
bring the
entire IT
infrastructu
re back up
after a
major
failure (eg
fire, flood)
Create a
schematic
diagram to
picture up
the
environmen
t for
getting an
understandi
ng of how
the
environmen
Vendors
Application
& Software
Inventory
Server &
Workstation
Carrier
Storage
s
Connections
Environment
Local Area
Network
Wide Area
Network
Items including:
Carrier
Connectio
ns
Circuit numbers
Circuit endpoints (building
and room)
Carriers
Type/speed of line (analog,
ISDN)
Phone numbers for
reporting problems
Server &
Storage
Environme
nt
The documentation
give insight into how
the applications work
Need a diagram to
indicate the basics
and others to talk
about how key
architecture are set
up
Workstatio
ns
Enable to track, maintain and update properly
Applicatio
n&
Software
Inventory
By Creating a
diagram, including all
the tools:
application development
tools,
desktop tools (eg word
processing, browsers etc)
Infrastructure tools (eg.
Backup and monitoring
utilities)
Need vendors
inventory to keep
track of who youre
deal and special
arrangements
Vendors
Information including
phone numbers, account
number, levels of
coverage, support contract
expires etc
Information must be
current and available
Content of Inventory
Can uncover under or over utilized
resources, potential problem and risk
areas and resources and facilities
assumed to be work but may not be
May uncover technology thats outdated
and no longer needed or that needs to be
upgraded
Find out
who your
boss thinks
your users
are
Meet the
users
Help questions:
Need to meet with
them, establish a
relationship, ask
them some
questions about
their needs
What
What services
services do
do you
you
currently
currently get
get from
from IT
IT
dept?
dept?
How
How well
well IT
IT satisfy
satisfy your
your
needs?
Which
Which services
services to
to you
you
need
need ?
? or
or currently
currently not
not
getting
getting
How do you view the
use
use of
of IT
IT in
in your
your dept?
dept?
Who
else
would
Who else would be
be
worth
worth speaking
speaking to?
to?
What are your short
and
and long
long term
term goals
goals
and
and needs
needs
TCO is a term
used for the sum
of all the costs
associated with a
computer,
in
addition
of
hardware
and
software costs
Calculating TCO
Asset Management
The
most
expensive
factor related to the labor
the support team cost
or the users cost when
the
system
problems
prevent
them
from
working
Asset Management
Most popular asset management techniques
include:
Outsourcing functions
Asset Management
Most popular asset management techniques
include:
Proactively checking for problems
Having hardware reseller preload your standard disk image in the
workstation when they ship
Using inventory tracking software
Implementing restrictions to that users cant change system
configuration
Proactively deciding on upgrades and replacements
Standards
Benefits:
Have to know fewer products
Dont have to keep spares of
many products type
Simplified inventory of
consumables
Easy for procurement team
and shortens vendors list
Shorter delivery time and
better volume discounts
Standards
Issues that users care about -> related to how the product impacts
on their daily life and the performance, such as:
Standards
Standards
Depending on the
scope request and
the business
need, IT may have
to adjust its model
to include these
non-standard item
Technology Refreshing
Some organization
may set defined
refresh cycles,
while others may
choose to use
things until they
simply wont
operate any more
Technology Refreshing
It depends on a few
factors:
The cost of vendor
warranties after a certain
point
How easy it is to replace a
device that fails
How accounting depreciates
IT assets
How your company views IT
spending
Technology Refreshing
Strategic Information
System Planning (SISP)
We must decide:
What information system do we need ?
When do we need them?
How will they be implemented?
Why we want IS?
Strategic Information
System Planning (SISP)
SISP involves
understanding what
the business goals
are and identifying
how IS can support
those goals by
delivering benefits
to the organisation
Strategic Information
System Planning (SISP)
We must
understand:
What IS do we have?
Is
Is
it
it
effective?
meeting business needs?
What Technological
opportunities exist?
How could new IT support the
business?
Thats all.