Siena Heights Universitys

Discussion Of
Organizational
Culture and Communication
.
At,

Finding cures. Saving children

St. Jude Childrens Research Hospital

Presented by LDR 630 Team 2:
Christopher DuBay
Diana Householder
Lenise McWhorter
Vicky Roberts

Roberts

A Founders Mission

Mission Statement
To advance cures and
means of
prevention, for pediatric
catastrophic diseases,
through research and
treatment. Consistent with
our founder, Danny
Thomas, no child is denied
treatment based on race,
religion,
or a familys
Roberts

St Jude Childrens Research

Hospital
Established February 4,

Unique Learning Organization

3
1 2
Roberts

Operating Model
Contains
three distinctive
components to
creatively problem solve:
1. Research
2. Hospital
3. Charity
Linked sub-

Vision: Collaborative Knowledge Sharing

St. Jude freely shares breakthroughs
globally

Every child saved means doctors and scientists

worldwide can use knowledge to save thousands more
(St. Jude Childrens Hospital, 2016, vision).

Roberts

Team #2 Phone Interview on

December 1, 2016
With St. Judes Director of
Media Relations, Jan
Ingmire

Roberts

Finding cures

Leaders and managers demonstrate value in reporting

safety events & errors

Saving children

StoryCorps - oral history project recording

inspirational stories
Promise Magazine - benefits of care
quarterly publication

Finding cures

Saving children

Roberts

Feedback

Lets Talk - site to report misconduct

or successes

Finding cures

Open
Communication
(St. Jude Children's Hospital, 2016, stories)

Motivational Tools and Techniques

People tend to gravitate toward like minded individuals!

Motivational drivers:

1. Sense of
2. Sense of
distinctiveness meaning

3. Sense of
continuity

Source: (St. Jude Childrens Research Hospital, 2016, How we began)

DuBay

4. Sense of5. Sense of

belonging self-esteem

6. Sense of
efficacy

Motivational Tools and Techniques

It starts with an ideaComedian Danny

Thomas motivated himself to make a
difference! February 4th 1962 St. Jude
doors opened
(Picture of) ALSAC, the fundraising organization
forSt. Jude,presents a $10,000 Plough Inc. grant to
Lemuel Diggs, MD, for his work on sickle cell
disease. Diggswho conducts his work at the
University of Tennessee at Memphissubsequently
publishesthe first comprehensive study of
sickle cell diseaseand its impact on the AfricanAmerican population.
Source: (St. Jude Childrens Research Hospital, 2016, How we began)

DuBay

Motivational Tools and Techniques

Consistent message A leader in

Pediatric Healthcare
People are motivated by
consistent leadership and a
consistent message!
"TheSt. JudeChildren's Research Hospital Washington
University Pediatric Cancer Genome Project is the largest
and most powerful single initiative in the history ofSt.
Jude. This is an exciting time forSt. Jude.But it's an even
more exciting time for children worldwide."
Dr. William E. Evans,St. Judedirector and CEO, 2004-2014
Source: (St. Jude Childrens Research Hospital, 2016, How we began)

DuBay

Motivational Tools and Techniques

Finding cures

Mission/Vision clear from beginning 1962 Leader in

pediatric care

Saving children

StoryCorps - Inspirational stories remind/relate

to the why

Finding cures

Promise Magazine - Quarterly publication

highlighting current events and advances
in care

Saving children

DuBay

Consistency

Weekly e-mail updates keep

employees informed

Finding cures

Breeds/Builds
Motivation

(St. Jude Children's Hospital, 2016, stories)

Motivational Tools and Techniques

A study conducted by
Lambrou et al 2010 found:
The highest ranked
motivator for both nurses
and physicians was
achievements.
Followed by: remuneration
(salary, environment,
benefits) and co-workers
Source: (St. Jude Childrens Research Hospital, 2016, How we began)

DuBay

With this information it is easy to see why St. Jude does so

well with keeping their employees motivated!

As a Magnet Hospital
potential employees flock to
them!
Healthy benefit packages,
relocation assistance, etc.
Innovative, robust research
and development funding.
Ground breaking
achievements in cancer
care and treatment.

Motivational Tools and Techniques

ACHIEVEMENTS to name a few

St. Judeis recognized for the fifth year in

a row as one ofFortunemagazines
100 Best Companies to Work For.

St. Judeopens a seventh affiliate clinic,

theSt. JudeAffiliate Clinic at Novant
Health Hemby Childrens Hospital in
Charlotte, North Carolina.
Researchers map genomic landscape
of childhood adrenocortical tumors for
the first time;findings could help
clinicians identify most malignant
subtypesand lead to better treatment.

Source: (St. Jude Childrens Research Hospital, 2016, How we began)

DuBay

Corporate Message

Source: (St. Jude Childrens Research Hospital, 2016, How we began)

McWhorter

90
80
70
60
50
40
30
20
10
0

Survival Rate

Survival
Rate

1962

2016

Storytelling

When Bryce was diagnosed with sickle cell

disease shortly after his birth, his parents
were fearful for his future

Elise, who is called Sass by those who know

her, is undergoing treatment for brain cell
germinoma at St. Jude. Shell receive
chemotherapy and radiation therapy.

Esmeralda is a playful, loving girl who

loves to play with dolls. When she was
found to suffer from Wilms tumor, her
family turned to St. Jude.

In 2015, Marleigh was found to suffer from

blood cancer. Soon after arriving at St. Jude,
her family knew she was at the best place for
treatment and care.

Stories are memorable, easy to understand, and establish a

common ground with others that create credibility (Barker &
Gower, 2010, p. 299).

McWhorter

Doctors discovered Colton suffered from

a high grade glioma tumor in
September 2015. Coltons family turned
to St. Jude for his continuing treatment.

Source: (St. Jude Childrens Research Hospital,

2016, Stories: Meet our patients)

Conversations

People

will listen to
communication that is intimate,
interactive, inclusive, and
intentional (Groysberg & Slind,
2012, p. 84) Source: (St. Jude Childrens Research Hospital, 2016, Stories:
Meet our patients)

McWhorter

Community Outreach

Schools

Source: (St. Jude Childrens Research Hospital, 2016, Community health)

McWhorter

Health
Fairs
Community
Events

Corporate Culture
For the sixth consecutive year, Fortune magazine has
recognized St. Jude Childrens Research Hospital as one of
the 100 Best Companies to Work For
93% - Take pride in the
work they do
94% - Great Place to
Work

Source: (St. Jude Childrens Research Hospital, 2016, Stories)

McWhorter

Regardless of title or position, every

employee is essential to achieving our
lifesaving mission James R. Downing,
MD, St. Jude President and CEO

Create a
Vision
St Judes Vision for the Future
The true measure of our success will be
our ability to give children the lives
they deserve: that first step, first day
of school, first date, first job. A
lifetime of everyday moments.

Communicate the vision

Leadership examples
Create a unique vision
Institutionalize new approaches
Household

Empower others to act

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vision
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Householder

Innovative

nternational Outreach
St Jude Childrens Research Hospital vision
embodies a culture of
compassion, collaboration and innovation.
Commitment to change.
Quest for the survival of children

Householder

Leadership
A focused vision
Vision
Form a powerful guiding
coalition
Resources & Training
Shared vision

Householder

References

Barker, R.T., & Gower, K. (2010). Strategic application of storytelling in organizations: Toward effective communication in a diverse world.
Journal of Business

Communication, 47(3), 295-312. Retrieved from http://www.mysiena.sienaheights.edu

Buijs, J., Smulders, F., & Hanvander, M. (2009). Towards a more realistic creative problem solving approach [Electronic version]. Creativity and
Innovation

Management,

18(4), 286-298.

Groysberg, B., & Slind, M. (2012). Leadership is a conversation. Harvard Business Review. 76-84. Retrieved from
http://www.mysiena.siensheights.edu
Lambrou, P., Kontodimopoulos, N., & Niakas, D. (2010). Motivation and job satisfaction among medical and nursing staff in a Cyprus public
general hospital.

Human Resources for Health, 8, 26. Retrieved from: http://doi.org/10.1186/1478-4491-8-26

Phipps, K. A., & Burbach, M. E. (2010). Strategic leadership in the nonprofit sector: Opportunities for research. Journal of Behavioral and Applied
Management,11(2), 137-154. Retrieved from http://search.proquest.com/docview/196725752?accountid=28644http://search.
St. Jude Childrens Research Hospital. (2016). Community health needs assessment. Retrieved from

https://

www.stjude.org/content/dam/en_US/shared/www/patient-support/implementation-plan.pdf
St. Jude Childrens Research Hospital. (2016). How we began. Retrieved from https://www.stjude.org/about-st-jude/history/how-we-began.html

St. Jude Childrens Research Hospital. (2016). Media resources. Retrieve from https://www.stjude.org/media-resources/news-releases/
2016-fundraising-news/st-jude- hanks-

and-giving-launches-thirteenth-year.html?sc_icid=home-spot-news-tg

St. Jude Childrens Research Hospital. (2016). Stories. Retrieved from https://
www.stjude.org/about-st-jude/stories/images-of-st-jude/current-images-of-st-jude/fortune-100-great- place-to-work.html
St. Jude Childrens Research Hospital. (2016). Stories: Meet our patients. Retrieved from https://
www.stjude.org/about-st-jude/stories/meet-our-patients.html?sc_icid=home- more-stories
St. Jude Childrens Research Hospital (2016). History. St. Jude Childrens Research Hospital website. Retrieved from Retrieved from
https://www.stjude.org/about-st-jude/history.html?scicd=mm-history
St. Jude Childrens Research Hospital (2016). Stories. St. Jude Childrens Research Hospitalwebsite. Retrieved from https://
www.stjude.org/about-st-

jude/stories.html

St. Jude Childrens Research Hospital (2016). Stories. St. Jude Childrens Research Hospitalwebsite. Retrieved from https://
www.stjude.org/about-stjude/stories.html..

St. Jude Childrens Research Hospital (2016). Stories. St. Jude Childrens Research Hospitalwebsite. Retrieved from
https://www.stjude.org/about-st-jude/stories.html
St. Jude Childrens Research Hospital (2016). Vision. St. Jude Childrens Research Hospital website. Retrieved from
https://www.stjude.org/about-st-jude/stories/promis-magazine/spring-2012/vision-for-thefuture.html
St. Jude Childrens Research Hospital (2016). History.St. Jude Childrens Research Hospital website. Retrieved from
https://www.stjude.org/about-st-jude/history.html?sc_icid=us-mm-history
St. Jude Childrens Research Hospital (2016). Stories.St. Jude Childrens Research Hospitalwebsite. Retrieved from
https://www.stjude.org/about-st-jude/stories.html
St. Jude Childrens Research Hospital (2016). Vision.St. Jude Childrens Research Hospital website.Retrieved fromhttps://
www.stjude.org/about-stjude/stories/promisemagazine/spring-2012/vision-for-the-future.html