Presentation on

Cash on Delivery

Role of Postman in Delivery of COD

article
Aug 2015

PTC, Mys-10

1.1.1

Cash on Delivery

Aug 2015

PTC, Mys-10

1.1.2

Table of Contents
Introduction
Objective
Salient Features of New Parcel
Products
Cash on Delivery Conditions, Features
and Fees
Life Cycle of COD Articles
Role of Postman in delivering COD
articles
Common errors and Tips for Delivering
COD articles
Aug 2015

PTC, Mys-10

1.1.3

Table of Contents
Introduction
Objective
Salient Features of New Parcel
Products
Cash on Delivery Conditions, Features
and Fees
Life Cycle of COD Parcels
Role of Postman in delivering COD
articles
Common errors and Tips for Delivering
COD articles
Aug 2015

PTC, Mys-10

1.1.4

Introduction
World over the market for parcels business is
increasing due to emerging e-Commerce market
Many International companies are operating in
India in e commerce sector.
Increased
e-Commerce activity in the Indian
market
Totally changed the shopping behavior of Indian
consumers
Given a boost to the parcel segment in Business to
customer segment

Many small business units are also sending parcels

across India through e- commerce
Aug 2015

PTC, Mys-10

1.1.5

Table of Contents
Introduction
Objective
Salient Features of New Parcel Products
Cash on Delivery Conditions, Features and
Fees
Life Cycle of COD Parcels in ParcelNet
Role of Postman in delivering COD articles
Common errors and Tips for Delivering COD
articles
Aug 2015

PTC, Mys-10

1.1.6

Objective
Department of Posts has revamped its
parcel services
To provide last mile connectivity
To capture the emerging market
To offer better quality services to customers
To position itself as the most reliable logistic
service provider for the e commerce segment
To tap the revenue potential offered by this
fast growing sector of the economy

Aug 2015

PTC, Mys-10

1.1.7

Table of Contents
Introduction
Objective
Salient Features of New Parcel
Products
Cash on Delivery Conditions, Features and
Fees
Life Cycle of COD Parcels
Role of Postman in delivering COD articles
Common errors and Tips for Delivering COD
articles
Aug 2015

PTC, Mys-10

1.1.8

Cash on Delivery
Business
Parcel
COD
INTRODUCED
W.E.F.
2.12.2013

Express
Parcel

Speed Post
Aug 2015

PTC, Mys-10

1.1.9

Business Parcel
Introduced from 2.12.2013
Value addition in the form of Cash on
Delivery (COD)
Aimed to tap the
e-commerce
market
Not available for retail customersonly for contractual bulk customers

Business parcel

10

Business Parcel
Size
not to exceed 1.5 metres in any dimension

or
3 metres for the sum of the length and the greatest
circumference measured in a direction other than that
of length

Minimum chargeable weight 2 kg

Maximum chargeable weight 35 kg
Compensation payable in case of loss or damage
shall be actual value of the parcel or content
lost/ damaged or Rs.500, whichever is less
Business parcel

11

Express Parcel
Service introduced on 2.12.2013
Service available both for retail
customer and bulk customers
Transmission by air
Service available for delivery across
India w.e.f. 01.11.2014

Express Parcel

12

Express Parcel
Minimum chargeable weight 500 gms
Maximum weight
20 kgs (Retail customer),
35 kgs (Contractual customers)

Maximum weight of parcels to be delivered through

BOs is 10 kgs
Maximum length not to exceed 100 cms in any one
dimension and 180 cms for length and girth taken
together
Compensation payable for loss or damage shall be
value of the parcel or content or Rs. 1000 whichever is
less
Express Parcel

13

Speed Post
Most premium service of the Department for delivery
Available for both retail and contractual customers
Speed Post is market leader in premium delivery
segment in terms of volume being handled
Minimum chargeable weight is 50 gm and maximum
weight for booking is 35 Kg
Available for both documents and merchandise
Speed Post charges refunded in case of nonadherence of delivery standards
In case of loss or damage of the article compensation
is payable
Aug 2015

PTC, Mys-10

1.1.14

Table of Contents
Introduction
Objective
Salient Features of New Parcel Products
Cash on Delivery Conditions, Features
and Fees
Life Cycle of COD Parcels
Role of Different Offices and Role of each
Software
Common errors and Tips for Delivering COD
articles
Aug 2015

PTC, Mys-10

1.1.15

COD Service features

Cash-on-delivery facility is available as value added
service on
Express Parcels
Business parcels
Speed Post

Facility available only to contractual customers

Maximum amount for remittance is Rs. 50000/-per
consignment and Minimum value is Rs. 60/ Amount to be remitted not to be in fraction of Rupee
Insurance is optional irrespective of the amount of
COD
Aug 2015

PTC, Mys-10

1.1.16

COD -Service features

Articles with value upto Rs. 10000/should be issued to postman for delivery
Articles with value more than Rs.
10000/- to be delivered at window of the
PO
Articles should not contain coupons,
tickets, certificates or introductions
designed for sale of goods under
Snowball system
Aug 2015

PTC, Mys-10

1.1.17

COD - Features
COD is only for Contractual Customers Retail
Customers can continue to use VP Service
Registration of the Customer in Parcel Net/ Speed
Net is a pre condition for COD Customer
The amount to be collected on delivery is the COD
amount noted on the article
MO Commission should not be collected.

Remittance of COD Amount takes place

automatically through ePayment System .
After delivery and accounting , the COD amount will be
transmitted to the payment Post Office for payment to
the sender
Aug 2015

PTC, Mys-10

1.1.18

Table of Contents
Introduction
Objective
Salient Features of New Parcel Products
Cash on Delivery Conditions, Features and
Fees
Life Cycle of COD Articles
Role of Postman in delivering COD articles
Common errors and Tips for Delivering COD
articles
Aug 2015

PTC, Mys-10

1.1.19

Life Cycle of COD article

Article
Booked

Paid to
sender

Transmitt
ed

Transferr
ed to
payment
Office

Aug 2015

Delivered
and
Value
Collected

PTC, Mys-10

1.1.20

Life Cycle of a COD Article

Online Biller Registration and Customer Registration
Bulk Booking from Booking Post office/PBC
Despatch to Parcel Hub
Transmission of electronic data from Booking Office to
Delivery Office
Sorting & Transmission of physical article by Parcel Hubs
Receipt of electronic data and physical article at Delivery
Post Office
Delivery of article to Customer and collection of COD
Amount
Transmission of COD Amount collected to payment Office
Payment of COD Amount to the Customer by Payment office
Aug 2015

PTC, Mys-10

1.1.21

Table of Contents
Introduction
Objective
Salient Features of New Parcel Products
Cash on Delivery Conditions, Features and
Fees
Life Cycle of COD Parcels
Role of Postman in delivering COD
articles
Common errors and Tips for Delivering COD
articles
Aug 2015

PTC, Mys-10

1.1.22

Role of Postman in Delivery of

COD
Though there is lot of revenue potential in COD
parcel business, key to success is, effective
delivery of COD article with professionalism
Here comes the role of Postman, who are treated
as face of the organization
Prompt delivery of COD articles by Postman will
not only ensure building trust and relation with the
customer but also bring huge revenue.
The customer who has booked the article in a online portal will be eagerly waiting for the arrival of
the article. Delay in delivery will not be tolerated
Aug 2015

PTC, Mys-10

1.1.23

Role of Postman in Delivery of

COD
As Postman, it is very important to understand
the emotions and sentiments of the customers
Postman is not only delivering physical goods
but also joy and happiness bringing smiles on
customer faces
COD business cannot be imagined without
Postman/Delivery agent as they act as an
important link in connecting traders and buyers
Sincere efforts by delivery staff is always
appreciated not only by department but also by
public
Aug 2015

PTC, Mys-10

1.1.24

Delivery of CoD article by Postman

Articles with value upto Rs. 10000/- should be taken
for delivery by Postman
Articles with value more than Rs. 10000, intimation
should be served through postman. Article will be
delivered at window of the PO
Check the CoD article with delivery slip w.r.t. address
with Pincode, CoD amount etc.,
Check whether the address is in your beat
If not, bring it to the notice of Supervisor for necessary
action
Receive the CoD article along with intimation after
giving acquittance in the office copy of the delivery
slip.
Aug 2015

PTC, Mys-10

1.1.25

Delivery of CoD article by Postman

Proper care has to be taken for handling of CoD
article
Deliver the article to addressee or his agent after
collecting the CoD amount
Please note that, only CoD amount need to be
collected and not the MO Commission
Get the signature of the addressee or his authorized
agent in list as well as in the intimation slip.
CoD amount collected should be handed over to the
treasurer after obtaining acquittance in Postman
Book
Aug 2015

PTC, Mys-10

1.1.26

Delivery of CoD article by Postman

In case if the article is not deliverable for any reason on the
first day, serve the Intimation slip
A remarks should be made in the delivery slip w.r.t. to
intimation served and time should be noted
Second attempt should be made to deliver the CoD article on
the next day
Only standard remarks to be made on article and List (A list of
Standard Remarks is given in next slide)
If article could not be delivered on the second day, can be
kept in deposit upto 7 days from the date of delivery of
intimation slip
In case if COD article can not be delivered it should be
returned to sender. Please note that, CoD article can not be
redirected.
Aug 2015

PTC, Mys-10

1.1.27

Standard Remarks for COD articles

Aug 2015

PTC, Mys-10

1.1.28

Table of Contents
Introduction
Objective
Salient Features of New Parcel Products
Cash on Delivery Conditions, Features and
Fees
Life Cycle of COD Parcels
Role of Postman in delivering
Common errors and Tips for
COD articles
Aug 2015

PTC, Mys-10

COD articles
Delivering
1.1.29

Common Errors
Delivery of COD article as non COD article
Non collection of COD charges or excess or short
collection of COD charges
Collection of MO commission
Redirection of COD articles
Not making standard remarks on the article
Non serving of Intimation slip
Non crediting of COD amount to treasury
These mistakes can be avoided if little bit of extra
care is taken in handling COD articles which helps in
building better relations with our bulk customers
Aug 2015

PTC, Mys-10

1.1.30

Tips for Delivering COD articles

Call the customer by collecting phone number
written on the article
Greet the customer, introduce yourself and inform
about the arrival of the COD article and ask customer
to keep the amount ready
Meet the customer at his convenient time and deliver
the article by collecting COD amount
If the article is not delivered on the first day for any
reason, serve the intimation slip
Inform the customer or inmates in the address about
that you are bringing the article on next day also

Aug 2015

PTC, Mys-10

1.1.31

Tips for Delivering COD articles

Inform the customer about availability of window
delivery system at Post Office
Before receiving the article, please check for the good
condition of the article
Please handle the articles with utmost care, till the
articles get delivered
Honesty and Integrity is two important things which
are needed for public service
Prompt and genuine attempt should be made to
deliver the COD article
If possible, try to deliver the article at customers
convenient place and time
Aug 2015

PTC, Mys-10

1.1.32

Aug 2015

PTC, Mys-10

1.1.33

Aug 2015

PTC, Mys-10

1.1.34