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Meaning of Quality
Meaning of Quality
Agenda
1.1 History of Quality
1.2 Discuss the dimensions of quality
1.3 Define quality
1.4 Identify quality terminology
Definition of Quality
Quality means fitness for use.
Quality is conformance to requirements.
Quality is meeting customer expectations.
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Quality Improvement
Quality Improvement is the reduction of
variability in processes and products.
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Engineering Specs
Specifications
Lower specification limit
Upper specification limit
Target or nominal values
Product Development
Over the Wall
vs
Concurrent Engineering
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Question?
Data that is derived from counting is _____data
and data that is derived from measuring is
__________ data.
a. Attribute, variable
b. Numeric, verbal
c. Variable, attribute
d. Quantitative, qualitative
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Question?
Which of the following pairs of measures is most
useful for indicating the overall state of a process?
(A) Conformance to specifications and cost of
quality
(B) Conformance to specifications and statistical
control
(C) Cycle time and cost of quality
(D) Cycle time and statistical control
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Think-Pair-Share
How businesses can leverage 8 dimensions of quality
to become more customer centric?
8 Dimensions of Quality
1. Performance
2. Aesthetics
3. Reliability
4. Features
5. Durability
6. Perceived Quality
7. Serviceability
8. Conformance to Standards
Ref: Montgomery Introduction to Statistical Quality Control 6th edition
Q1.3
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Assignment 3
Select three quality milestones from History of Quality (slide 3-6) and discuss
how these contribute to superior organizational excellence.
Which is more critical for success in organizations - continuous improvement or
quality control? Support your position.
From Eight dimensions of quality (slide 9), can an understanding of the
multidimensional nature of quality lead to improved product design or better
service? Explain you reasoning.
Follow reporting and assignment guidelines.
Do not produce Q & A format reporting. Instead embed the answers in a logical
manner.
Length should be 2-4 pages excluding cover page, double spaced PDF file.
Use default normal Calibri font size of 11
Submit using assignment tool.
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