INTERNAL

COMMUNICATIONS
LESSON 4

Please write
these down.

DISCUSSION
1. Which of the methods in the
box do you use most often for
communicating with
colleagues?
2. Does your choice depend on
Who you are communicating
with
The purpose of the
communication
Something else?

Email
One-to-one interview
Memo
Meeting
Handwritten note
Notice on the notice board
Suggestion box
Article in the in-house magazine
Informal chat
Phone call

COMMUNICATION METHODS: COLLOCATIONS

Match the following purposes with a communication method in the
previous slide.

1.

Informing office staff of a visit by senior managers (You are the office manager).

2.

Reminding staff about the annual meeting to discuss the sales budget and sales
targets next Wednesday morning.

3.

Asking for staff suggestions on ways in which production could be streamlined.

4.

Informing a manager that his present job is being transferred to another office in
another city (You are the human resources director);

5.

Communicating the need for better timekeeping or unpunctual staff (you are the
team leader).

6.

Informing staff about changes in the way they will work (you are the managing
director).

7.

Asking your assistant to address envelopes and send letters (hes out at the
moment and when he comes back, youll be n a meeting)

READING

Please write
these down.

Read the examples of communication methods in the next slide and

decide which of these statements refer to which messages.
1. Could you deal with this urgently?
2. Employees can arrange how they want to put this change into effect.
3. I realise my colleagues are making a considerable effort.
4. Ive got a technical problem.
5. Its important to keep the costs within the agreed limits.
6. This is where you can find further information.
7. We want to be able to check the types of problems our clients are having.
8. Working practices will undergo some reorganisation.

READING

READING: WRITING STYLES

Match the following styles to each of the messages in the previous slide.
1. None of these messages is written in a very formal style, but this is the most
formal.
2. Some of the messages in the sentences inn these messages are not complete
sentences.
3. There are some abbreviations in these messages.
4. These messages use bullet points.
5. This is the only message which does not have a subject heading.
6. This message contains informal punctuation.
7. This type of messages does not need to be addressed to anyone.

WR
IT

ING

Useful language:
Thanks for your email, etc.
Just a brief note to say/let you
know
There are a couple of things Im
not sure about:
Do call me if youd like to discuss
this further.
Apologies for This has been
due to/this is because...

LISTENING: ADVICE FOR COMMUNICATING

WITH COLLEAGUES

LISTENING 2
Listen again and find words or
phrases that mean the following:
1. Do something in a way that is too
extreme

Answers:

2. Stop working usually at the end of the

day

2.

3. Walking into a room quickly without

being invited

4.

4. Question
5. Polite behaviour
6. Having to work too much

1.

3.

5.
6.

PRESENTATIONS: GOOD COMMUNICATOR

It is often said that a good manager is a good

communicator. Take notes and prepare a
speech following the sequence:
How true do you think it is?
How can managers learn to communicate better?
What can managers do to improve
communications within their organisations?

You have 5 minutes to think and plan.

Each of you will have 2 minutes to present the idea.

Useful language:
Well, I think there is a real
need (in companies) for
Another requirement for
managers is
One weakness which
many managers have is
Where many organisations
fail is, and so managers
should
Managers have to make
sure that/ensure that
Another thing we should
take into consideration
is

Homework

THANK YOU AND

SEE YOU IN THE NEXT LESSON!