Professional Documents
Culture Documents
C - White Quality Management - A Financial Perspective
C - White Quality Management - A Financial Perspective
System
A Financial Perspective
By
Cecil D. White
Presentation Topics
1
The benefits?
The Costs?
Is it worth it?
What is a Quality
Management System?
Policies,
Processes
Procedures
What is a Quality
Management System?
Required for planning and
executing business processes
A Cultural Transition
A PHILOSOPHY
Change
It Requires ..
1.
2.
3.
4.
5.
Leadership
Determination
Resilience
Commitment
Engagement
Requires Leadership
RESILIENCE
It Requires ..
1.
2.
3.
4.
5.
Trust
Inspiration
Openness
Training
Incentives
Create a Trusting
Environment
Be Inspirational
Communicator
Create a Learning
Evironment
Success Determined by
State of Preparedness
Size of Organization
Complexity of processes
ISO STANDARD
10014:2006
Quality Management Guidelines
for
realizing financial and
economic benefits
A Strategic Choice
Effective Application of ISO 9000 QM
Principles = Financial & Economic
benefits
Derived Benefits
Realization of Benefits
INPUT
S
PROCE
SS
OUTPU
TS
The Inputs
1. Customer Focus
2. Leadership
3. People Involvement
4. Process Approach
5. Systems Approach
6. Continual improvement
7. Factual Approach to Decision Making
8. Mutually Beneficial Supplier Relationships
The Process
Assess requirements,
Plan activities,
Allocate appropriate resources,
Implement continual improvement
actions,
Output / Result
Financial Benefits
improved profitability,
improved revenues,
improved budgetary performance,
reduced costs,
improved cash flow,
improved return on investment,
Increased Productivity
Everyone Wins
Everyone Wins
Costs Determined by
State of Preparedness
Size of Organization
Complexity of processes
Costs
1. Registrar
2. Internal
Registrar
1. Auditors Fees & Expenses
2. Application Fee
3. Registration Fee
4. Initial Assessment
5. Registration audit
6. Surveillance Audits
7. Re-registration
Internal Cost
1. Sensitization
2. Gap Analysis
3. Training
4. Documentation
5. Implementation
6. Internal Audits
7. Consultant
Bewar
e of
The
Iceber
g
Effect
Only
10%
Visible
Is it worth it?
A Case Study
NHF 2003
Government Agency
Startup company
Provision of benefits
Customer base 150,000
Single location
Employees - 34
15.Surveillance Audits
13.2 per year
16.Re-Registration Audits
2008, 2011
Our Experience
A QMS involves more that
HARD measures of quality
SOFT Measures
Teamwork
Empowerment
Management style
Working environment
Lessons Learnt
1. Shift in Management Philosophy
2. Culture of Continuous
Improvement
3. Training is Key
4. Effective Communications
5. Recognition of Achievements
6. Results in Improved Productivity
NHF UPDATE
Expansion through Merger
Mature organization
Provision of benefits, Supply
Chain, Retail Pharmacy
THE END