GURUKUL KANGRI UNIVERSITY

PRESENTATION ON
DIALOGUE MANAGEMENT
SYSTEM

Submitted By-

DIALOGUE MANAGEMENT
SYSTEM
Introduction Almost all the decision makers today
often race against time and often say: I am too busy
today to learn. This statement comes even after they
have been provided with the latest sophisticated
equipment and office automation systems.
One of the main reason that can be thought of is the
absence of a good dialogue management subsystem.
A dialogue management subsystem acts as a window
to the DSS and provides a good user interface.

USER INTERFACE
The concept of user interface deals with all
those techniques that specify how a
software and a user communicate. The user
interface encompasses the following:
Screen design
Data display methodologies
Help screen formats
Error display formats
Report generation methodologies
Various input/output devices handling

Classification of user
User interface design is dependent on
the type of user who are using the
system. Various categories of users
are:
Category 1: Parrots.
Category 2: Casual users.
Category 3: Novices.
Category 4: Professionals.
Category 5: Experts.

Category 1: Parrots
These are the type of people who do
not
know
anything
about
the
computers/software and have to be
taught
at
every
step.
They
meticulously follow what has been
said and will not deviate an iota from
it. In case of problems, they make a
lot of fuss and need assistance to
overcome the same.

Category 2: Casual Users

These persons use the machine
occasionally.

Category 3: Novices
These are the first time learners and are in
the process of acclimatizing with various
features of the machine. They have an
intention to learn and need assistance
during their period of learning.

Category 4:
Professionals
They belong to those who are well
versed in the working of the machine
and software. For them, not much help is
needed.

Category 5:
Experts
This is the ultimate level of users. Such
kind of people are more than
professionals who can point out changes
to be made in the software for better

INTERFACE STYLES
Various interface styles have evolved over a
period of time. These are now described.
1. Command Language
2. Question- Answer Dialogues (Q/A)
3. Menus
4. Icon Based System
5. Hypertext and Hypermedia Based System
6. Voice/Speech Based Systems
7. Natural Language Based Systems

1:Command Language
This was the oldest method of
interaction between the computer
and human beings. The latter were
expected to know the commands for
working and provide them in
appropriate sequence. The software
developed was not user friendly and
help was minimal as the users were
computer literate.

2: Question Answer Dialogue (Q/A)

This is yet another mechanism by which the
user answer the questions put by the
machine. The answers have to be in wellformatted and structured means so that the
machine can really do a pattern matching.
The majority of the Q/A dialogues are limited
to a few words or are very selective. This
method become famous after it was
introduced in MYCIN, an artificial intelligence
based
system
for
diagnosing
blood
infections.

3:Menus
Menus help the user to navigate
through the software. Whenever a
menu is displayed, and as the user
navigates through the same, a small
help statement is provided, which
tells the person what item will do.

4: Icon Based Systems

Today this is the most common and
prevalent method for interaction. In
this, the complete menus are
displayed as icons and using the
input device mouse, the icons are
selected. For this happen, the
software developers will have to
design necessary icons for various
tasks that are to be done and provide
a detailed method for installing the

5:Hypertext and Hypermedia Based

System
The success of icon-based manipulation
system had led to the development of
hypertext and hypermedia based systems. A
typical example of a HBS is found in the Help
Routines in WINDOWS. All important topics
are underlined. This indicates that further
help is available for those topics. when those
topics are clicked, new windows describing
the commands and topic opened up. When
audio and video interface to hypertext are
provided, they are called Hypermedia.

6: Voice/Speech Based
Systems

This artificial intelligence based concept

is slowly picking up and it is expected
that within a decade, commercial
systems based on voice recognition
will be available. The process of
speech recognition capture the audio
signals, frees it from noise, analyses
the voice for frequency patterns, and
carries out the process of comparison.

7: Natural Language Based Systems

Present day computer interface for
querying database are well-structured
and expect the user to be proficient in
Structured Query Language (SQL).